Service Advisor

Goodhue Boat Company is growing and we are looking for driven, enthusiastic, and talented individuals to join our team and grow with us! Goodhue is a family-oriented company that values diversity, gender equality, open lines of communication and believes in developing employees to their fullest potential.

We are looking for a Full-Time Marine Service Advisor to help us in delivering award-winning customer service and creating a unique and memorable experience for our customers. This position will assist the Service Manager in ensuring the success of the Service Department at our Sebago Marina.

Job Summary:

Marine Service Advisors will report to the Service Manager and assist in overseeing the day-to-day operations of the Service department and ensuring our customers receive prompt, courteous and effective service. In this position, you will be part of a team that specializes in the maintenance, repair, and detailing of most makes and models of boats.

Duties/Responsibilities:

• Communicate with customers in a professional manner to gather all information necessary to create an accurate estimate.
• Consult and sell services that are applicable to the type of boat and customer’s needs.
• Provide customers with a schedule of work, updates, and any changes that may occur.
• Coordinate with customers on transportation of their boat.
• Finalize and invoice work orders.
• Ensure each customer has a positive service experience.
• Spend quality time building a relationship with the customer.
• Follow up after work is complete.
• Other duties as needed.

Qualifications:

• 2+ years of Marine Service Writer experience, preferred
• Strong customer service skills, in-person and over the phone.
• Possesses a high degree of organizational skills.
• Ability to create and execute a plan and to react effectively to unexpected situations.
• Ability to work under pressure in a fast-paced environment.
• Ability to communicate efficiently and effectively.
• Thrives in a team environment.
• Strong computer skills.
• Must have superior selling skills and knowledge of how to cross-sell products and services.
• Problem solving skills.
• Marine parts and services knowledge is a must.
• Experience with Lightspeed EVO, preferred.

Education:

• Associate’s degree in business or 2 years of customer service management experience.
• Valid Driver’s License, required.
• Boater’s license, a plus.

Salary:

• $50,000 – $60,000 Base + Commission, based on experience.
• Full-time - Year-Round