Staffing & Scheduling Coordinator

Location: La Mesa, CA (In Office)
Employment Type: Full-Time, Salaried
Salary: $72,000 per year
Reports To: Director of Operations

About Golden Care

Golden Care is a private, independent home care agency serving families across San Diego County since 2013, with offices in La Mesa and Carlsbad. We are a licensed Home Care Organization (HCO #374700093) with a BBB A+ rating, and we are growing.

Position Overview

The Staffing & Scheduling Coordinator plays a critical role in ensuring every client shift is appropriately staffed and covered.

This position is responsible for coordinating caregiver schedules, filling open and last-minute shifts, monitoring daily staffing needs, and serving as a reliable point of contact for caregivers, clients, and families.

The ideal candidate is highly organized, responsive, calm under pressure, and comfortable managing changing priorities in a fast-paced home care environment. This role also participates in a rotating after-hours and weekend on-call schedule.

Key Responsibilities

Scheduling and Shift Coverage

• Build and maintain client care schedules in WellSky and ensure appropriate shift coverage.

• Fill open, call-off, and last-minute shifts by promptly contacting available caregivers.

• Match caregivers with clients based on availability, skills, location, language, care needs, and personality fit.

• Monitor caregiver clock-ins and clock-outs and follow up on late or missed visits.

• Track caregiver availability, time-off requests, weekly hours, and potential overtime.

• Identify upcoming scheduling gaps and work proactively to secure coverage.

Caregiver Communication

• Serve as a primary daily point of contact for caregivers regarding assignments, schedule changes, and staffing questions.

• Confirm shifts and communicate schedule updates clearly by phone, text, and internal systems.

• Support caregivers with WellSky-related issues involving clocking in and out, schedules, and care documentation.

• Assist with new caregiver orientation, scheduling coordination, and first-shift introductions as needed.

• Maintain professional and supportive communication while reinforcing scheduling expectations.

Client and Family Communication

• Respond to client and family inquiries regarding cancellations, scheduling changes, and requests for additional hours.

• Communicate schedule updates promptly and professionally.

• Demonstrate patience and empathy when staffing changes affect a client's routine or care.

• Escalate care-related concerns, complaints, or changes in client needs to the appropriate Care Management team member the same day.

On-Call and Administrative Support

• Participate in a rotating after-hours and weekend on-call schedule to respond to caregiver call-offs and urgent staffing needs.

• Maintain accurate scheduling records and document shift changes, caregiver communication, and relevant staffing activity.

• Protect client and caregiver information in accordance with HIPAA and Golden Care privacy policies.

• Collaborate with Care Management, Operations, Recruitment, and other team members to address staffing needs.

• Provide related administrative and operational support as needed.

Qualifications

Required

• High school diploma or equivalent.

• At least 1 year of experience in scheduling, staffing, dispatch, workforce coordination, or a similar role.

• Strong organizational skills and attention to detail.

• Ability to prioritize competing needs and solve problems quickly under pressure.

• Strong follow-through and sense of urgency.

• Patient, empathetic, and professional communication skills.

• Comfortable communicating by phone, email, and text throughout the workday.

• Comfortable learning and using scheduling and workforce management software.

• Availability to participate in rotating after-hours and weekend on-call coverage.

• Reliable transportation to the La Mesa office.

Preferred

• Bilingual in English and Spanish.

• Experience in home care, home health, senior care, or another healthcare setting.

• Experience using WellSky or a similar home care scheduling platform.

• Working knowledge of HIPAA and confidential information requirements.

Schedule and Compensation

Schedule: Full-time, Monday through Friday in the La Mesa office, with participation in rotating after-hours and weekend on-call coverage.

Salary: $72,000 per year.

Benefits: Benefits available to eligible full-time employees.

Equal Opportunity Employer

Golden Care is an equal opportunity employer. We are committed to maintaining a professional and respectful workplace and consider qualified applicants without regard to legally protected characteristics.