Assistant Service Manager / Service Consultant

Assistant Service Manager responsibilities:

• Greeting customers promptly
• Obtaining customer and vehicle information
• Clearly reporting all vehicle symptoms as described by the customer
• Determining and recommending needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Present maintenance menu 
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verifying that the final invoice reconciles with the work performed on the repair order
• Explaining all completed work and charges to customers
• Verify technicians have been paid properly 

Requirements:

• Minimum 1 year experience in a service advisory role
• CDK experience is preferred but not required.
• GM / High Line experience is a PLUS, but not necessary
• Positive attitude
• High volume mentality
• CSI focused
• Required experience:
• Service Advisor, Dealership, Automotive Knowledge: 1 year