Service Operations Coordinator

Germain Volvo Cars South Hills
2411 Washington Rd, Canonsburg, PA
Full Time

Germain Volvo Cars South Hills

Service Operations Coordinator

Canonsburg, PA

Full-time: Monday, Tuesday, Thursday 11am to 8pm, Friday 9am to 6pm and Saturday 8:30am to 5pm

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As an Service Operations Coordinator, you will coordinate service operations to ensure a seamless and positive customer experience while supporting the service team in delivering exceptional automotive care.

Responsibilities:

Greet customers and identify their service needs
Schedule and coordinate service appointments efficiently
Communicate effectively with technicians to relay customer requests and concerns
Provide accurate estimates and explain service recommendations to customers
Maintain service records and documentation
Follow up with customers post-service to ensure satisfaction
Assist with parts and service operations coordination as needed

Qualifications:

Previous experience in automotive service advising or coordination preferred
Strong communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Excellent organizational skills and attention to detail
Familiarity with service management software is a plus
Customer-focused attitude with a professional demeanor

Germain Offers:

Comprehensive Coverage & Health, Dental and Vision Insurance
401(k) Savings Plan with Employer Match
Paid Vacation/Company Holidays
Competitive Wage Plans
Ongoing Professional Development and Internal Promotions
Company Outings and Activities
Employee Discounts

Whether you’re an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed.

For immediate consideration, visit us at GermainCareers.com.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Germain Volvo Cars South Hills

If you have questions, please contact careers@germaincars.com