Technology Specialist

Germain Lexus Of Naples
13491 Tamiami Trail N, Naples, FL
Full Time

Germain Lexus of Naples

Technology Specialist

Naples, FL

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As a Technology Specialist, you will be responsible for working directly with customers and sales/service staff by providing detailed explanations of innovative services and all aspects of features, technology, connectivity and general questions.

Responsibilities:

Maintain current knowledge of products, technologies and trends to provide to customers and colleagues
Be informed about the competitor products and technologies
Work with Sales Staff and managers on an as needed basis, to carry out analyses and find out interests/specific preferences of the customers
Meet and greet customers to begin Sales Process.
Execution of test drive (support activities for the sales consultant) and detailed handover of the customer to the sales consultant
Prepare test drive car in advance (fuel, cleanliness, preheat/cool down car in winter/summer, place refreshments, enter suitable radio channel and exciting test drive route in navigation system)
Preparation and complete execution of second delivery (Connect activation, additional explanations and other services, if not done in the first delivery)

Requirements:

Must have a proven background in retail sales and or/customer service
Background using selling, training, and/or explaining technology and complex features and processes to customers
Proficient with MS office product suite
Ideal candidate has experience in Luxury Customer Care/Customer Service Position

Germain Offers:

Comprehensive Coverage & Health, Dental and Vision Insurance
401(k) Savings Plan with Employer Match
Paid Vacation/Company Holidays
Competitive Wage Plans
Ongoing Professional Development and Internal Promotions
Company Outings and Activities
Employee Discounts

Whether you’re an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed.

For immediate consideration, visit us at GermainCareers.com.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Germain Lexus Of Naples