Experienced Service Advisor

Germain Honda of Dublin
6715 Sawmill Rd., Dublin, OH
Full Time

Germain Honda of Dublin

Experienced Automotive Service Advisor

Dublin, OH

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As an Automotive Service Advisor, you will be the primary point of contact for our customers, ensuring their automotive service needs are efficiently addressed with professionalism and expertise. You will work closely with our technicians to provide accurate repair recommendations and deliver exceptional customer service that reflects our commitment to quality.

Responsibilities:

Greet customers promptly and courteously, establishing trust and rapport.
Assess customer vehicle concerns and communicate effectively with service technicians.
Provide accurate estimates and explain repair options clearly to customers.
Schedule service appointments and manage workflow to maintain productivity.
Ensure customer satisfaction through continuous communication and follow-up.
Maintain detailed service records and process warranty claims as needed.
Promote additional services and parts sales when appropriate.

Qualifications:

Previous experience as an automotive service advisor, preferably in a dealership setting.
Strong knowledge of automotive systems and repair processes.
Excellent communication and customer service skills.
Ability to work in a fast-paced environment and manage multiple tasks.
Proficiency with service management software and basic computer skills.
Clean driving record

Germain Offers:

Comprehensive Coverage & Health, Dental and Vision Insurance
401(k) Savings Plan with Employer Match
Paid Vacation/Company Holidays
Competitive Wage Plans
Ongoing Professional Development and Internal Promotions
Company Outings and Activities
Employee Discounts

Whether you’re an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed.

For immediate consideration, visit us at GermainCareers.com.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Do you have a clean driving record with fewer than 2 infractions? Examples of infractions include: DUI/DWI, reckless driving, speeding tickets, running red lights or stop signs, at-fault accidents, driving without a valid license or insurance, and other moving violations.

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AI Usage Notice

This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

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Germain Honda of Dublin