Lincoln Service Advisor
Evans, GA
Full Time
GMC Service Advisor - Graniteville, SC (Aiken Area)
Every employee with Gerald Jones Auto Group is absolutely critical to its success. Gerald Jones has been a successful, multi-brand group that has been locally operated since 1974. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team!
Benefits
Medical, Vision, Disability and Dental Plans
Prescription Drug Program
401k Plan with Company Match
Paid Vacation
Paid Time Off
Paid Sick Days
Paid Holidays
Employee Purchase Programs
Paid Training & Professional Development
Employee Discounts
Employee Referral Program
Responsibilities
Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensures that the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently
- Greet customers and assist them with any inquiries.
- Consult with customer on service needs, recommendations, and applicable service specials
- Document services recommended and/or declined and ask for follow up on future service considerations
- Keep customer informed on completion times, service expenses, and possible changes
- Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns are addressed
- Provide concierge support for all owner inquiries, whether by phone or in person, to assure the customer has a positive service experience
- Build strong relationships with the customers
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Clean driving record
Willing to submit to a pre-employment background check & drug screen
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