Technical Support Specialist
Chicago, IL
Full Time
or

QualSights is a visual insights platform that provides brands, agencies, and consulting firms a dramatically faster and more affordable way to generate deeper insights on a global scale. QualSights combines the depth & authenticity of qualitative research with the speed & agility of quantitative research. We work with some of the world’s leading brands to help bring innovation to their insights and research goals.

We have an immediate opening for a technical support specialist to join our team.

To be successful in this role, you should be a highly organized, detail-oriented professional who possesses the ability to explain technical details and requirements to a non-technical audience. An ideal candidate should be driven by a curiosity to understand client challenges and goals, and how our technology creates business value. Ultimately, you should be able to provide technical and product support to strengthen customer relationships and ensure customer satisfaction. This a client-facing role that will offer the opportunity to interact with some of the world's largest brands (CPG, Retail, Pharmaceutical, Electronics) and research agencies.

Consistency in your approach and execution is key, but no two days in this role will be alike. You will be responsible for: 

  • Providing technical support to customers as well as research participants

  • Addressing all product-related queries in a timely manner

  • Training customers to use products effectively

  • Documenting and reporting technical requirements and issues, client interactions, and product performance

  • Providing developers with customer feedback to help identify potential new features or products

  • Conducting quality checks to ensure research participants are providing complete responses

  • Establishing best practices and building out a knowledgebase for customers and research participants
     

Requirements

We’re an entrepreneurial firm, looking for a tech-savvy person who is passionate about learning, works well in teams, and takes pride in their work. Other key qualities for this role include:   

  • Highly organized and detail-oriented

  • Possess a Bachelor's degree or have relevant work experience

  • 1-2+ years related experience in customer service or technical support

  • Excellent verbal and written communication skills

  • Strong analytical and problem-solving skills

  • Flexibility to occasionally attend calls during off-hours for clients in different time zones

We’re fast-growing and in our startup phase. We’re looking for someone who wants to get in on the ground floor of a big opportunity, who wants to wear many marketing hats, and who is very comfortable working in a fast-paced environment. 

Preferably this position will be located in Chicago, but open to remote for the right candidate.

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