Service Advisor

Service Advisor- Full Time 

The ideal candidate is customer-focused with the ability to assess vehicle needs accurately, and the expertise to coordinate technician workflow while ensuring a seamless and positive service experience.   

Benefits 

• Average annual compensation of $60,000 - $80,000
• Health insurance- Company contributes a portion to cost 
• Dental, Vision, Assurity, and LifeLock insurance options available 
• Paid Life Insurance 
• 401(k) with company matching 
• Paid Time Off 
• Family owned and operated 
• Positive work environment 

Responsibilities 

• Uphold and understand manufacturer warranty guidelines, policies, and procedures 
• Oversee the service lane to ensure prompt, courteous, and efficient service for all customers  
• Greet customers promptly and courteously upon arrival  
• Gather comprehensive customer and vehicle information, and accurately document vehicle symptoms as described by the customer  
• Assess and recommend maintenance based on vehicle age, mileage, and service history  
• Provide detailed and accurate estimates for parts and labor costs  
• Ensure final invoices align with completed work and explain all warranty, services, and charges to customers  
• Establish clear follow-up timelines with customers  
• Provide concierge support for all customer inquiries, in person and via phone, to ensure thorough and professional handling of all concerns  
• Efficiently allocate work among technicians to optimize daily productivity  
• Ensure technician time is consistently utilized  
• Send digital multi-point inspections for customers to review, in addition to printing physical copies 
• Collect payments from responsible parties for all repairs 
• Facilitate a positive customer experience by completing additional tasks as needed 

Qualifications 

• Strong organizational and time management skills 
• Friendly, customer-oriented demeanor with exceptional communication skills 
• Proven leadership abilities with experience in managing and coordinating team activities 
• Professional appearance, maintaining a well-groomed and polished image 
• Must have a clean driving record and hold a valid driver’s license 
• Must be willing and able to submit to a Background Check and Drug Screen