SERVICE DEPARTMENT BDC

Gay Buick GMC
3033 Gulf Freeway, Dickinson, TX
Full Time

Gay Buick GMC in Dickinson, TX is seeking a dedicated and motivated individual to join our team as a Service Department BDC. This role is essential in providing exceptional customer service and support by efficiently managing service department communications and appointments. The ideal candidate will be a strong communicator, organized, and customer-focused, helping to drive service department success and customer satisfaction.

Responsibilities

Manage incoming service calls and emails, responding promptly and professionally to customer inquiries.
Schedule and confirm service appointments for customers, ensuring optimal service department efficiency.
Follow up with customers on service reminders, appointment confirmations, and post-service satisfaction.
Maintain accurate and detailed records of all customer interactions and service appointments in the CRM system.
Coordinate with service technicians and other department staff to ensure seamless communication and scheduling.
Assist in the development of strategies to improve service department productivity and customer retention.

Requirements

Excellent communication and interpersonal skills.
Strong organizational skills with the ability to multitask effectively.
Experience with customer relationship management (CRM) software preferred.
Ability to work well under pressure and maintain professionalism.
Previous experience in automotive service or customer service roles is a plus.
High school diploma or equivalent required.

Benefits

Competitive compensation package.
Opportunities for professional growth and development.
Supportive and friendly work environment.
Employee discounts on vehicles and services.
Health and wellness benefits available.

About the Company

Gay Buick GMC is a trusted automotive dealership located in Dickinson, TX, committed to delivering high-quality vehicles and exceptional customer service. Our team values integrity, professionalism, and customer satisfaction, striving to create a welcoming environment for both employees and customers alike.

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AI Usage Notice

This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

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Gay Buick GMC