Service Advisor

Garavel Subaru (formerly Georgetown Subaru of Wilton), located in Norwalk, CT, has been your family Subaru dealership since 1997. Garavel Subaru is Connecticut’s fastest-growing Subaru dealer. Garavel Subaru’s new facility space has over tripled in size, with a 50,000-square-foot building, 12 car showroom, and a 4.5-acre lot all powered by 267 solar panels and recycled waste oil heat. 

Grow your career at Garavel Auto Group!

• Garavel Subaru ranks 1st for customer service throughout New England.
• Grew from 12 to 31 service bays.
• Every piece of service equipment is new and state-of-the-art
• Our parts department has more than doubled in size and boasts a fill rate of 96%. 
• A new climate-controlled shop and three-lane indoor service drive 
• Employee Fitness Center onsite
• Dog friendly 

What We Offer

• Competitive pay plan
• Employer-paid Medical Insurance
• Employer-paid Dental Insurance
• 401k program with company match
• Voluntary Life Insurance
• Employee vehicle purchase program
• Employee discounts on parts and service
• Weekly pay periods
• 5 Paid Holidays, Vacation and Sick time

Schedule:  Monday - Friday (hours between 7 am  - 6:00 pm), 1 Saturday per month (7:00 am - 3:00 pm)

Job Summary

 The Service Advisors duty is "to merchandise time, mileage and maintenance." The Service Advisor is the main liaison between customers and service technicians. Their main objectives are to:

1. Service vehicles quickly, and
2. Maintain high customer loyalty.

Essential Duties

• ***Service vehicles, completing the main customer concern before any additional services***
• Schedule appointments with customers
• Greet customers as they walk in
• Document customers service concerns
• Suggest regularly scheduled maintenance
• Dispatch work to a designated team of technicians
• Communicate results of the multi-point inspection to customers
• Get necessary customer/warranty work approvals
• Invoice tickets with proper legal verbiage and correct warranty verbiage
• Regularly update customers on the status of their repairs
• Follow up individually with customers post-service

Requirements/ Experience

• Ability to follow a process
• Bi-lingual Spanish is a plus, but not required.
• Friendly personality – if you don’t love people this is not for you
• Excellent verbal and written communications skills (be direct but polite)
• Ability to explain complex automotive repairs simply
• Strong organizational skills
• Superior time management skills

Physical Demands:

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

• Stand or sit for longer periods.
• Walk the dealership lot and showroom floor
• Move frequently in and out of vehicles
• Bend, squat, or climb stairs occasionally 
• Ability to lift up to 25 lbs occasionally

Garavel Subaru is an equal-opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V