Hospitality Lead

Job Overview

In alignment with Gallaher Signature Living’s mission, values, and commitment to gracious living, the Lead Server/Host is responsible for delivering an exceptional, hospitality-driven dining experience for residents, prospective residents, and guests. This role sets the standard for service excellence, presentation, and professionalism within all dining venues, ensuring a refined, welcoming, and predictable dining experience that supports residents’ independence and quality of life.

All responsibilities are performed in accordance with Company policies and procedures, current standards of practice, and all applicable federal, state, and local regulations, including California Title 22 requirements.

Salary: $21.50 - $24.50/hour 
Schedule: Sunday - Thursday 11:00am -7:30pm 

Key Responsibilities

• Provide elevated, attentive, and discreet meal service to residents, family members, and guests in a manner that is professional, warm, and dignified.
• Serve, prepare, and replenish beverages including water, coffee, tea, soda, wine, beer, and cocktails, using appropriate glassware and presentation standards.
• Open and serve wine and beer in accordance with policy; maintain bar organization and inventory, submitting product requests to the Executive Chef as needed.
• Accurately take and enter food and beverage orders into the Point of Sale (POS) system, including to-go, take-out, and team member meals, following established procedures.
• Verify accuracy of all food orders prior to service, ensuring special requests, substitutions, and dietary needs are properly communicated and fulfilled.
• Provide knowledgeable guidance on menu selections, preparation methods, ingredients, and daily specials to enhance the dining experience.
• Serve as a professional liaison between the dining room and kitchen, addressing service adjustments or corrections promptly and discreetly.
• Ensure all plates are attractively presented prior to service and deliver meals using proper tray service techniques and equipment.
• Uphold fine-dining service standards and etiquette, including appropriate course timing, table maintenance, and guest engagement.
• Oversee proper setup and maintenance of dining rooms, server stations, and service areas, ensuring readiness, cleanliness, and attention to detail at all times.
• Assist with bussing, table resetting, linen replacement, and floor care to maintain a polished and inviting environment.
• Maintain a clean, sanitary, organized, and clutter-free workspace in compliance with health and safety regulations.
• Coordinate and assign dining room sections and service coverage for wait staff, as directed.
• Supervise meal service flow to ensure a seamless, efficient, and enjoyable dining experience for all residents.
• Oversee completion of side work and cleaning assignments for dining room personnel across all shifts.
• Assist, as directed, in planning and executing catered events and special dining experiences within the community.
• Deliver meals to resident apartments as required, ensuring presentation and service standards are maintained.
• Support the Executive Chef in training, mentoring, scheduling, and supervising dining services team members in accordance with Company policy.
• Monitor performance and provide coaching to promote service excellence, teamwork, and accountability.
• Provide input and recommendations regarding team member evaluations, performance improvement, recognition, and disciplinary actions as appropriate.
• Foster meaningful, respectful relationships with residents through attentive service and conversation.
• Participate in resident orientation and transition support during mealtimes to promote comfort, engagement, and a sense of belonging.
• Contribute to discussions and initiatives that support residents’ ability to live independently and age in place with dignity.
• Support community marketing efforts by engaging positively and professionally with prospective residents, families, and visitors during tours and events.
• Respond to resident concerns with professionalism, empathy, and discretion; escalate concerns appropriately.
• Demonstrate knowledge of each resident as an individual and respect resident rights at all times.
• Maintain a safe and secure environment by adhering to all established safety programs, including:
• Illness and Injury Prevention Program (IIPP)
• Universal Precautions and Bloodborne Pathogens
• Emergency, Evacuation, and Disaster Preparedness Plans
• Resident Elopement Procedures
• Report occupational exposure to bloodborne pathogens, infectious materials, or hazardous chemicals in accordance with policy.
• Complete all required training, in-services, certifications, and meetings in compliance with state licensure and Company standards.
• Maintain flexibility in scheduling, including evenings, weekends, holidays, and additional shifts as necessary.
• Encourage teamwork and collaboration across all departments.
• Complete required documentation for observed or suspected changes in resident condition.
• Ensure compliance with all applicable federal, state, and local regulations, including California Title 22.
• Participate in daily stand-up meetings to communicate operational priorities.
• Perform additional duties as assigned to meet operational and resident care needs.

Qualifications & Requirements

• Minimum of eighteen (18) years of age.
• High school diploma or equivalent preferred.
• Minimum of six (6) months’ experience in a hospitality, restaurant, or food and beverage environment preferred.
• Ability to safely operate food service equipment and utensils commonly used in professional dining settings.
• Knowledge of, or willingness to learn, principles of senior living and dementia-informed service.
• Demonstrated ability to work patiently and respectfully with older adults, including individuals with cognitive impairment.
• Ability to operate standard office and communication equipment as needed.
• Strong organizational skills with the ability to adapt, prioritize, and make sound decisions.
• Ability to read, write, and speak English effectively for clear communication with residents, families, and team members.
• Self-motivated with the ability to work independently and as part of a team.
• Ability to obtain and maintain required certifications, including Food Handler’s Permit, First Aid, and CPR, as applicable.
• Successful completion of criminal background check and required health screenings in accordance with state and Company policy.
• Compliance with Company vaccination policies or approved exemptions, subject to applicable laws.

About Us

Gallaher Signature Living is redefining what it means to age well. Rooted in a legacy of compassion, elegance, and excellence, our communities go beyond traditional senior living—offering personalized experiences that enrich daily life and foster meaningful connections. As we continue to grow across California, we are building a team of forward-thinking professionals who are passionate about shaping the future of senior living.

Our support office is located in Windsor, California, and we currently operate residential communities in Santa Rosa, Alameda, Moorpark, and Covina. Our communities support active adults through Independent Living, Assisted Living, and Memory Care, delivering high-quality services in thoughtfully designed environments.

Benefit Offerings

• Full-Time Team Members
• Medical (PPO and HSA), dental, and vision insurance options (fulltime only)
• Flexible Spending Accounts (FSA) – (fulltime only)
• Life insurance (fulltime only)
• 401(k) plan with safe harbor employer match
• Paid vacation and sick time for hourly team members; PTO plan for exempt team members
• Hourly staff members receive paid time off for their anniversary and birthday
• Paid holidays
• Paid bereavement
• Paid jury duty
• Complimentary meals for day-shift property employees from our award-winning dining programs
• Opportunities for career advancement and professional growth
• Extensive employer provided training for staff members at all levels

Equal Employment Opportunity Statement

GSL is an equal opportunity employer and makes employment decisions based on merit. We want to have the best available people in every job. Company policy prohibits unlawful discrimination based on race, color, creed, sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), religion (including religious dress and religious grooming), marital status, age, national origin or ancestry, citizenship, physical or mental disability, and legally protected medical condition or information, genetic characteristics, sexual orientation, gender (including gender identity and gender expression), family care or medical leave status, military caregiver status, military or veteran status, domestic partner status, hairstyles or any other consideration made unlawful by federal, state or local laws.

This policy applies to all terms and conditions of employment including, but not limited to, hiring, placement, training, compensation, benefits, transfer, promotion, leave of absence, termination, layoff, and recall. GSL is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of GSL and prohibits unlawful discrimination by any employee of GSL, including supervisors and coworkers.