Hospitality Lead

Job Overview

In alignment with Gallaher Signature Living’s mission, vision, and values, the Hospitality Lead leads all front-of-house dining operations to deliver an exceptional, restaurant-caliber experience for residents, guests, and prospective residents. This role is responsible for ensuring dining services consistently meet or exceed standards of quality, hospitality, safety, and efficiency while fostering an inviting environment that supports independent living and aging in place with dignity and grace.

All duties are performed in accordance with Company policies and procedures, applicable federal, state, and local regulations, including Title 22, and current industry best practices.

Key Responsibilities

• Lead and oversee daily dining room operations to ensure a refined, welcoming, and predictable dining experience.
• Ensure meals are served with professionalism, warmth, and attention to detail, supporting resident satisfaction and engagement.
• Model and enforce proper service etiquette and techniques consistent with upscale hospitality standards.
• Maintain optimal dining room flow, including table assignments, section coverage, and pacing of service.
• Support team members during service as needed to ensure seamless meal delivery.
• Ensure dining rooms, service stations, and related areas are maintained in a clean, organized, and sanitary condition at all times.
• Oversee table setup, breakdown, linen management, and resetting between services.
• Ensure compliance with sanitation, food safety, and infection prevention standards.
• Ensure the dining room POS system functions accurately and efficiently; troubleshooting issues and training staff as needed.
• Coordinate side work assignments and ensure completion across all shifts.
• Assist with planning and execution of dining services for special events, activities, and marketing functions.
• Build respectful, professional relationships with residents through consistent interaction and service.
• Participate in resident orientation and support new residents during their transition to the community.
• Engage in ongoing dialogue with residents to identify opportunities to enhance the dining experience.
• Observe and report changes in resident condition in accordance with Company policy and Title 22 requirements.
• Recruit, hire, train, coach, motivate, and retain dining room team members in accordance with Company policy.
• Ensure all onboarding requirements are completed, including documentation, training, and system access.
• Conduct performance evaluations and address performance concerns promptly and professionally.
• Recommend disciplinary actions, merit increases, and terminations to the Executive Director as appropriate.
• Plan and deliver ongoing training, in-services, and professional development opportunities in compliance with regulatory requirements.
• Develop and manage departmental schedules to ensure appropriate staffing levels and compliance with labor laws.
• Monitor timekeeping records, meal periods, and attendance; address discrepancies and document corrective action as needed.
• Manage departmental labor hours and expenses in alignment with budget expectations.
• Oversee invoice processing, petty cash, and credit card usage in compliance with Company policy.
• Ensure departmental compliance with all applicable regulations, including Title 22, food safety standards, and Company policies.
• Maintain a safe environment by adhering to established safety programs, including:
• Illness and Injury Prevention Program (IIPP)
• Universal Precautions and Bloodborne Pathogen standards
• Emergency, evacuation, and disaster preparedness plans
• Resident elopement protocols
• Complete required training, certifications, and documentation in a timely manner.
• Participate in the Community’s Manager on Duty program as assigned.
• Communicate professionally and effectively with residents, families, team members, and leadership.
• Participate in daily stand-up meetings and interdisciplinary collaboration.
• Support marketing efforts through gracious engagement during tours and events.
• Demonstrate flexibility in scheduling, including evenings, weekends, and holidays as business needs require.
• Promote teamwork and collaboration across all departments.
• Perform other related duties assigned to support departmental and community operations.

Qualifications & Requirements

• Minimum 18 years of age.
• High school diploma or equivalent required; coursework or education in hospitality, food service, or management preferred.
• Minimum one (1) year experience in food service or hospitality.
• Minimum one (1) year experience in a supervisory or leadership role preferred.
• Strong hospitality mindset with a commitment to exceptional service.
• Ability to work effectively with older adults, including those with cognitive impairment.
• Excellent organizational, time management, and interpersonal skills.
• Proficient in MS Office and point-of-sale systems.
• Ability to adapt to changing priorities and make sound decisions.
• Ability to read, write, and speak English effectively.
• Ability to obtain and maintain First Aid, CPR, and ServSafe Manager certification.
• Must pass criminal background check and required health screenings in compliance with state regulations.
• Compliance with applicable vaccination or exemption requirements as permitted by law.
• Ability to meet all training and certification requirements under Title 22 and Company policy.

About Us

Gallaher Signature Living is redefining what it means to age well. Rooted in a legacy of compassion, elegance, and excellence, our communities go beyond traditional senior living—offering personalized experiences that enrich daily life and foster meaningful connections. As we continue to grow across California, we are building a team of forward-thinking professionals who are passionate about shaping the future of senior living.

Our support office is located in Windsor, California, and we currently operate residential communities in Santa Rosa, Alameda, Moorpark, and Covina. Our communities support active adults through Independent Living, Assisted Living, and Memory Care, delivering high-quality services in thoughtfully designed environments.

Benefit Offerings

• Full-Time Team Members
• Medical (PPO and HSA), dental, and vision insurance options (fulltime only)
• Flexible Spending Accounts (FSA) – (fulltime only)
• Life insurance (fulltime only)
• 401(k) plan with safe harbor employer match
• Paid vacation and sick time for hourly team members; PTO plan for exempt team members
• Hourly staff members receive paid time off for their anniversary and birthday
• Paid holidays
• Paid bereavement
• Paid jury duty
• Complimentary meals for day-shift property employees from our award-winning dining programs
• Opportunities for career advancement and professional growth
• Extensive employer provided training for staff members at all levels

Equal Employment Opportunity Statement

GSL is an equal opportunity employer and makes employment decisions based on merit. We want to have the best available people in every job. Company policy prohibits unlawful discrimination based on race, color, creed, sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), religion (including religious dress and religious grooming), marital status, age, national origin or ancestry, citizenship, physical or mental disability, and legally protected medical condition or information, genetic characteristics, sexual orientation, gender (including gender identity and gender expression), family care or medical leave status, military caregiver status, military or veteran status, domestic partner status, hairstyles or any other consideration made unlawful by federal, state or local laws.

This policy applies to all terms and conditions of employment including, but not limited to, hiring, placement, training, compensation, benefits, transfer, promotion, leave of absence, termination, layoff, and recall. GSL is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of GSL and prohibits unlawful discrimination by any employee of GSL, including supervisors and coworkers.