Service Advisor - Powersports

Fuel Powersports is looking for an energetic Service Advisor to join our team!

RESPONSIBILITIES

DAILY OPERATIONS

• Assist service department in maintaining a smooth and efficient department with a high degree of customer service
• Diagnose mechanical problems accurately and clearly relay information to customer
• Clearly communicate to customer and estimated cost and set expectations of completion times
• Accurately look up parts for repair orders to build estimates
• Open and close repair orders and perform cashier duties as needed to check customer out
• Run VIN numbers for outstanding warranty repair work on manufacture websites
• Open and close warranty repair orders
• Follow procedures for quick and efficient handling of repair orders customer and internal
• Become efficient with all phases of the service process
• Walk customer around their new purchase and introduce them to the service dept and what we have to offer to make the buying experience enjoyable

CUSTOMER SERVICE

• Enjoy helping customers solve problems
• Know what it means to give outstanding customer service
• Provide superior customer service to both internal and external customer
• Greet all customers in a courteous and friendly manner
• Handle telephone and over-the-counter transactions quickly and courteously
• Identify additional service a vehicle may need that customer is not aware of
• Handle customer objections reasonably, showing empathy and a positive attitude

QUALIFICATIONS

• Strong conversation and phone skills
• Attention to detail, organized and ability to prioritize
• Highly motivated and willing to take initiative
• Ability to multi-task while being courteous and positive
• Ability to work in a fast-paced environment
• Dependable, honest and enthusiastic and an Excellent TEAM player

BENEFITS

• Great work environment: work hard + have fun
• Newest, coolest products in the powersports industry are here
• Committed team of people to work with
• Competitive Benefits Package with 401(K), Group Health Insurance, Dental & Vision insurance available.
• Outstanding employee discount
• Paid training, continuing education you'll need to be successful
• Incentives for performance
• Paid holidays/vacation with longevity

We will train good people for this full time position who want to shift gears and become a key member of our growing powersports dealership.