Service Advisor - Friendship Ford of Bristol

Friendship Automotive
Bristol, TN
Full Time
$60,000 – $100,000 a year

JOIN A WINNING TEAM! At Friendship Automotive, our customers are friends and our Team Members are family. Friendship is located in 4 states, 8 cities and has 17 locations with lots of opportunity for growth. Voted Automotive News BEST DEALERSHIPS TO WORK FOR 14 years and counting! Come develop your career with an award-winning, customer focused automotive group.

We're looking for a SERVICE ADVISOR to join our team at FRIENDSHIP FORD of BRISTOL!

Our ideal candidates are reliable, self-motivated, and enjoy working with people!

What You'll Do:

Promptly greet customers to obtain contact and vehicle information
Clearly document vehicle issues and customer concerns
Determine and recommend necessary maintenance or repairs
Prepare an accurate estimate for the cost of services
Monitor the service process and update customers frequently
Communicate completed services and charges to customers
Verify invoices and repair orders
Assist Service Manager as needed

Qualification Checklist:

1+ years experience with verifiable success in a Service Advisor role preferred
A strong focus on providing the best customer service around
Excellent communication skills, both written and in person
The ability to work well in a process-driven environment
The desire to work in a fast paced position
A focus on detail and organization
A professional, well-groomed personal appearance

Compensation and Benefits:

Compensation for this position is driven by incentives and commission, with training compensation based on experience.
You'll have a competitive benefits package including medical, dental, vision, life, and disability insurances, paid time off, company holidays, 401(k), and various wellness and gym reimbursements.

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Friendship Automotive