Service Appointment Coordinator

JOIN A WINNING TEAM! At Friendship Automotive, our customers are friends and our Team Members are family. Friendship is located in 4 states, 8 cities and has 17 locations with lots of opportunity for growth. Voted Automotive News BEST DEALERSHIPS TO WORK FOR 14 years and counting! Come develop your career with an award-winning, customer focused automotive group. 

We're looking for an APPOINTMENT COORDINATOR to join our Service Team.

The best candidates are friendly, reliable, and enjoy grasping new concepts quickly.

Responsibilities:

• Respond quickly and professionally to service department phone inquiries
• Set customer appointments to visit service department
• Provide customers with dealership information
• Accurately answer customer questions using word tracks or templates
• Make customer reminder and follow up calls
• Utilize and maintain Customer Relationship Management system daily

Requirements:

• Strong focus on providing excellent customer service in a fast-paced dealership
• Internet and computer savvy
• Excellent written and verbal communication skills
• Ability to work well in a process-driven environment
• Detail-oriented and organized
• Available to work flexible hours, including some Saturdays

Benefits:

• Our benefits package includes medical, dental, vision, life, and disability insurances, paid time off, company holidays, 401(k), and various wellness and gym reimbursements.