Service Assistant - Ford of Lenoir

JOIN A WINNING TEAM! At Friendship Automotive, our customers are friends and our Team Members are family. Friendship is located in 5 states, 9 cities and has 21 locations with lots of opportunity for growth. Voted Automotive News BEST DEALERSHIPS TO WORK FOR 12 years and counting! Come develop your career with an award-winning, customer focused automotive group.

We're looking for a SERVICE ASSISTANT to join our team at Ford of Lenoir!

Our ideal candidate will have a positive attitude with an inviting personality and professional appearance to serve as the first point of contact for our service customers. 

What You'll Do:

• Greet customers and obtain information about their needs
• Direct customers to the appropriate area for assistance 
• Route inbound calls to correct department or team member 
• Schedule appointments for service or repairs
• Pick up or deliver vehicles to off-site locations
• Move vehicles in/out of service lane
• Perform administrative and clerical duties for Service and Parts Departments
• Assist department with providing outstanding customer service

Qualification Checklist :

• Customer service experience preferred
• Strong interpersonal skills
• Excellent verbal and written communication skills
• Effective computer and phone skills
• Self-motivated and able to work in a fast-paced environment
• Independent with the ability to work well on a team
• Valid driver's license with good driving record

Benefits:

• Friendship offers a competitive benefits package including medical, dental, vision, life, and disability insurances, paid time off, company holidays, 401(k), and various wellness and gym reimbursements.