Service Automotive BDC Representative

About the Company:

Friendly Ford - Las Vegas is a leading automotive dealership located in Las Vegas, Nevada. We pride ourselves on delivering top-notch customer service and providing high-quality vehicles to our valued customers. With a dedicated team of professionals, we strive to create an exceptional car-buying experience. Join our team and become a part of our success story.

Description of the role:

Friendly Ford is seeking a highly driven Client Concierge for the Service Business Development Center to assist Friendly Ford’s customer portfolio of over 50 years. Inbound and outbound phone calls and handling some cashiering duties, the ideal candidates for this position need to be friendly, outgoing, motivated, and willing deliver high quality customer service. You will play a vital role in the service team, assisting with customer inquiries, maintaining client relationships, and driving revenue. You will be responsible for handling customer calls, emails, providing exceptional customer service, and ensuring customer satisfaction throughout the service process.

Benefits:

• Competitive compensation package.
• 401(k)

• 401(k) matching

• Dental insurance

• Employee discount

• Health insurance

• Life insurance

• Paid time off

• Retirement plan

• Vision insurance

Responsibilities:

• Responding to customer inquiries via phone calls, emails.
• Assisting clients in making appointments for services.
• Become knowledgeable about the Ford Motor Company portfolio of vehicles and programs.
• Maintaining regular communication and building strong relationships with customers.
• Coordinating with service team to ensure smooth customer experience.
• Providing excellent customer service and resolving any customer issues or complaints.

Requirements:

• Inbound and outbound phone call experience preferred but not necessary, auto industry a plus

• Appointment setting skills

• CRM Skills a plus

• Superior communication and customer service skills

• Excellent follow up skills

• Self-motivator

• Bilingual (Spanish) major plus

• Must have a clean & valid driver’s license

• Must be willing to submit to a drug screen prior to employment

• Driver's License (Required)

• High school or equivalent (Preferred)

• Sales Experience: 1 year (Preferred)

• Customer Service: 1 year (Preferred)

Equal Opportunity Employer Statement: Friendly Ford - Las Vegas is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment.