ASM TOYOTA CERTIFIED SERVICE ADVISOR

Now Hiring: Toyota Certified Service Advisor
Location: Franklin Toyota of Statesboro, GA 
Employment Type: Full-time

Are you passionate about providing top-tier customer service in the automotive industry? Join our team as a Toyota Certified Service Advisor and be the key connection between customers and our expert service technicians.

Key Responsibilities:

• Customer Interaction & Service Consultation

  • Greet customers warmly and assess their vehicle concerns with professionalism and care
  • Listen actively to customer needs, ask relevant questions, and clearly explain recommended services
  • Provide accurate cost estimates, detailing labor charges, parts, and service options

• Service Coordination & Workflow Management

  • Communicate effectively with technicians to relay customer concerns and service needs
  • Ensure smooth scheduling and workflow to maximize efficiency in the service department
  • Monitor repair progress and keep customers informed about the status of their vehicle

• Quality Assurance & Customer Satisfaction

  • Review completed repairs with customers to ensure satisfaction and answer any follow-up questions
  • Handle customer complaints or concerns with a solutions-oriented approach
  • Build strong relationships with customers by providing exceptional service and fostering trust

• Administrative & Record Keeping

  • Accurately document customer service requests, repair orders, and service history
  • Ensure all records comply with Toyota dealership policies and industry standards
  • Process payments and warranty claims efficiently

• Product & Industry Knowledge

  • Stay up to date on Toyota vehicle technology, service procedures, and recall information
  • Educate customers about maintenance schedules and recommend future services based on vehicle condition

Qualifications & Skills:

Toyota Certified Service Advisor credentials
Strong automotive knowledge and excellent communication skills
Customer-focused with a commitment to delivering high-quality service
Ability to work in a fast-paced environment and manage multiple tasks
Experience with dealership service software preferred

Why Join Us?

Competitive salary and commission opportunities
Benefits package including [healthcare, retirement plans, paid time off, etc.]
Ongoing professional development and training with Toyota
Friendly and dynamic work environment

Come be a part of a team that values expertise, integrity, and customer satisfaction! Apply today and drive your career forward with us.