Business Development Center Representative

Business Development Center (BDC) Representative – Ford of Helena | Helena, MT

About Ford of Helena

Ford of Helena proudly serves the Helena community and surrounding areas with a focus on customer satisfaction, transparency, and long-term relationships. As a trusted Ford dealership, we value professionalism, consistency, and a commitment to excellence in every interaction. We’re currently seeking a motivated and reliable BDC Representative to support our sales and service operations through timely communication and outstanding customer service.

Job Description

The BDC Representative plays a key role in generating business by responding to inbound leads, making outbound calls, and scheduling appointments for both the sales and service departments. This position requires excellent communication skills, attention to detail, and the ability to maintain a friendly, professional tone across all customer interactions. If you’re tech-savvy, customer-focused, and looking to grow within the automotive industry, this is a great opportunity to join a dealership that invests in its people.

Job Type & Schedule

• Job Type: Full-time

• Pay: Competitive, based on experience and performance

Work Requirements:

• Work Schedule: Monday to Friday, with occasional Saturdays as needed

• Ability to Commute: Helena, MT (Required)

• Work Location: In person

Responsibilities

• Answer incoming calls, internet leads, and chat inquiries promptly and professionally

• Make outbound calls to follow up with prospects and service customers

• Schedule appointments for the sales and service teams

• Maintain CRM accuracy and input all customer communication and lead activity

• Provide timely responses to all customer inquiries and follow established contact scripts

• Work closely with sales and service staff to coordinate customer visits and ensure a smooth handoff

• Assist with marketing campaigns, email outreach, and special promotions as needed

• Deliver a high level of customer service and represent the Ford of Helena brand with professionalism

Qualifications

• High school diploma or equivalent required

• Previous experience in customer service, call center, or BDC role preferred

• Excellent verbal and written communication skills

• Strong computer and typing proficiency; CRM experience is a plus

• Ability to stay organized and meet performance metrics

• Friendly, upbeat, and professional demeanor

• Must be comfortable on the phone and confident with scripted messaging

• Valid driver’s license and clean driving record preferred

Why Join Ford of Helena

At Ford of Helena, you’re not just taking a job — you’re joining a team that values your contribution, provides the tools to succeed, and creates a path for long-term career growth.

Benefits

• Competitive pay

• Health, Dental, and Vision Insurance

• Paid Time Off and Vacation

• 401(k) Retirement Plan

• Employee Vehicle Purchase Discounts

• Career Advancement Opportunities

Equal Opportunity Employer Statement

Ford of Helena is committed to providing equal employment opportunities to all employees and applicants for employment. We do not tolerate discrimination or harassment of any kind based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic as defined by federal, state, or local law. We believe that diversity makes us stronger and strive to build a workplace where everyone feels respected and empowered.