PICK-UP & DELIVERY ATTENDANT

Dealership Service Department

Department: Service
Reports To: Service Manager
Position Type: Full-Time 

POSITION SUMMARY

The Pick-Up & Delivery Attendant is responsible for safely and professionally transporting customer vehicles between the dealership and approved customer locations. This position plays an important role in the overall customer experience and serves as a direct representative of the dealership.

The Pick-Up & Delivery Attendant is expected to provide courteous customer service, properly inspect vehicles before and after transportation, maintain accurate records, and protect customer vehicles and property while they are in the dealership's care.

ESSENTIAL DUTIES & RESPONSIBILITIES

Customer Pick-Up & Delivery

• Pick up and deliver customer vehicles according to the schedule provided by the Service Department.
• Arrive at customer locations on time and provide professional, courteous service.
• Verify the customer's name, vehicle, keys, and requested service information before transporting the vehicle.
• Communicate with the assigned Service Advisor regarding delays, customer concerns, or changes to the schedule.
• Deliver completed vehicles to customers in a clean and professional manner.
• Obtain required signatures or confirmations for vehicle pick-up and delivery.

Vehicle Inspection & Protection

• Perform a visual walk-around inspection of the vehicle before taking possession.
• Document existing damage, unusual conditions, or concerns according to dealership procedures.
• Verify vehicle mileage and other required information.
• Notify the Service Advisor or Service Manager immediately of any new damage or condition discovered.
• Treat all customer vehicles as if they were the employee's own property.
• Keep customer vehicles clean and free from unnecessary personal items or debris.
• Follow dealership procedures for vehicle keys and security.

Safe Vehicle Operation

• Operate customer and dealership vehicles safely and responsibly.
• Follow all federal, state, and local traffic laws.
• Wear a seat belt at all times.
• Obey dealership speed limits and driving policies.
• Never use a customer vehicle for personal purposes.
• Never allow unauthorized passengers in a customer vehicle.
• Never smoke or use tobacco products in a customer vehicle.
• Do not use a cell phone while driving except as permitted by law and dealership policy.
• Immediately report any accident, traffic violation, vehicle damage, or safety concern to management.

Dealership Support

• Move customer vehicles safely throughout the dealership property.
• Park vehicles in designated areas.
• Assist with vehicle staging and organization within the Service Department.
• Assist with fueling, washing, charging, or other basic vehicle preparation as directed.
• Maintain the cleanliness and organization of dealership transportation vehicles.
• Assist Service Advisors and other Service Department personnel as needed when not performing scheduled pick-ups or deliveries.

CUSTOMER SERVICE EXPECTATIONS

The Pick-Up & Delivery Attendant is an important part of the dealership's customer experience.

Employees are expected to:

• Treat every customer with courtesy and respect.
• Maintain a professional appearance and attitude.
• Be punctual and dependable.
• Communicate clearly and professionally.
• Protect customer privacy and personal information.
• Avoid discussing repairs, pricing, or other dealership matters beyond their role.
• Direct technical, repair, pricing, or warranty questions to the appropriate Service Advisor.
• Immediately communicate customer complaints or concerns to the Service Advisor or Service Manager.

VEHICLE DAMAGE & INCIDENT REPORTING

Any accident, damage, mechanical concern, warning light, or unusual condition involving a customer vehicle must be reported to management immediately.

Employees are expected to:

1. Stop and secure the vehicle when it is safe to do so.
2. Notify the Service Manager or designated manager as soon as possible.
3. Complete any required dealership accident or incident documentation.
4. Provide an accurate description of what occurred.
5. Cooperate with the dealership's investigation and insurance procedures.

Employees must never attempt to conceal, repair, or otherwise alter evidence of damage or an accident without management authorization.

PHYSICAL REQUIREMENTS

• Ability to frequently enter and exit passenger vehicles.
• Ability to walk and stand for extended periods.
• Ability to work outdoors in varying weather conditions.
• Ability to lift and carry items weighing up to approximately 50 pounds.
• Ability to safely operate a variety of passenger vehicles.
• Ability to perform repeated vehicle inspections and vehicle movements throughout the workday.
• Ability to maintain the attention, judgment, and physical coordination necessary for safe driving.

QUALIFICATIONS

• Valid driver's license with an acceptable driving record.
• Must meet dealership requirements for operating customer and company vehicles.
• Dependable attendance and punctuality.
• Professional appearance and demeanor.
• Strong customer-service and communication skills.
• Ability to follow written and verbal instructions.
• Ability to work independently and manage multiple assignments.
• Previous dealership, automotive, delivery, or customer-service experience preferred.

PERFORMANCE STANDARDS

Performance will be evaluated based on:

• Safe operation of customer and dealership vehicles.
• Timely completion of scheduled pick-ups and deliveries.
• Proper vehicle inspection and documentation.
• Customer satisfaction and professionalism.
• Care and protection of customer vehicles.
• Dependability and attendance.
• Communication with Service Advisors and management.
• Compliance with dealership policies and safety procedures.
• Proper handling and security of customer keys and vehicles.

GENERAL REQUIREMENTS

The Pick-Up & Delivery Attendant is expected to follow all dealership policies, procedures, safety requirements, and instructions issued by management.

This job description is intended to describe the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to assign additional duties as business needs require.