Patient Services Coordinator

Title: Patient Services Coordinator

Reports To: Practice Manager

Location: Lake Forest, IL

Compensation: $25 – $30/hr

Status: Full-Time

About the Company:
Founded in 2007 by Dr. Gary Schaffel, Forward Focus was one of Chicago's first concierge medicine practices. We serve the North Shore with boutique locations in Lake Forest, Northfield, and Highland Park — combining today's medicine with yesterday's values. Every member of our team, from the front desk to the exam room, is part of the patient care experience.

Job Summary:
At Forward Focus, our front desk isn't just an administrative function — it's where the patient experience begins. As a Patient Services Coordinator at our Lake Forest office, you'll be the first face patients see and the first voice they hear. That matters here more than most places, because our patients aren't strangers — they're members of a practice built on genuine, personal relationships. We're looking for someone who brings natural warmth, steady composure, and a genuine care for the people they serve. This is a role where your personality is as important as your skills — and where you'll feel the direct impact of your work every single day.

Job Duties and Responsibilities:

• Welcome patients warmly and build lasting personal relationships, guiding new patients through onboarding
• Provide attentive phone support, schedule appointments, and conduct reminder calls for upcoming visits and annual physicals
• Maintain accurate patient records, process office visit fees, and verify patient demographics and insurance information
• Support the clinical team with scanning, emailing, faxing, and other administrative tasks

Requirements:

• Bachelor's degree and a minimum of two years of work experience
• Proficiency with Microsoft Office Suite
• Excellent verbal and written communication skills
• Strong organizational skills with careful attention to detail
• Ability to manage multiple priorities while maintaining a positive, calm demeanor
• Experience with electronic medical record (EMR) systems preferred but not required
• A natural connector — people feel welcome and at ease around you
• Calm and patient, even during busy periods
• Proactive — anticipates needs and solves small problems before they become big ones
• A team player who genuinely enjoys contributing to a shared mission
• Committed to patient privacy and confidentiality in everything you do

Featured Benefits:

• Health and dental insurance
• 401(k) with matching
• Paid time off

Featured Perks:

• Consistent Monday–Friday schedule (8:00am–4:30pm) — no nights, no weekends
• Friday early finish at 3:00 PM

This search is being conducted by Flex HR on behalf of Forward Focus. Qualified candidates should submit a resume within.

Flex HR uses AI for document preparation and meeting transcription only — never to screen or evaluate candidates. All hiring decisions are made by a human recruiter. Roles may be posted on platforms like Indeed or LinkedIn, which are independent companies that may use AI in their own technology.

Forward Focus is an equal opportunity employer committed to building an inclusive team where everyone can thrive.