Call Center / Customer Service

Five Star Ford Stone Mountain is hiring an Experienced Call Center/ Customer Service Representative for our busy Service Department 

This Job is FOR YOU if you: 

• Have Previous Call Center Experience 
• Are comfortable interacting via the Phone for an 8 hour shift 
• Succeed in Customer Service and have Proven Communication Skills 
• Appreciate training, a script to follow to ensure success and an aggressive payplan to reward your efforts and achievements! 

Why it’s GREAT:  

• No Cold Calls!! 
• No Sales Calls!!
• Never Boring  
• Hourly plus Generous Monthly Bonuses and Incentives! 
• Excellent Benefits 
• Fun and Exciting Work Environment 

Responsibilities and Qualifications:

• Answer inbound calls from our own service customers and Set Appointments for our Service Customers 
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Follow up with customers as needed to reset any missed appointments 
• Utilize our computer tracking system daily.
• Previous Customer Service experience a must! 
• Excellent computer skills required
• Valid Driver’s License 

Benefits

• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Life Insurance
• Short & Long Term Disability Insurance
• Employee vehicle purchase plans
• Discounts on products and services

We are an equal opportunity employer and prohibit discrimination/harassment in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.