Service Manager - First Texas Honda

First Texas Honda is seeking a high-performing Service Manager to lead the daily operations of our Service Department. This individual plays a critical role in cultivating a positive culture, maintaining excellent employee relations, delivering outstanding customer experiences, and achieving sales and profit objectives. A key focus of this role is ensuring efficient production and workflow management within the shop, maintaining accountability, and delivering timely and high-quality vehicle service.

Key Responsibilities include but are not limited to:

Leadership & Operational Excellence:

• Provide day-to-day leadership and direction to all service department personnel, with a strong emphasis on technician productivity, workflow efficiency, and quality control.

• Serve as a central point of accountability for shop performance, main line and recon technician flag hours, and RO cycle times.

• Assist in dispatching work and ensuring appropriate workload distribution across the team.

• Monitor repair timelines and oversee technician workflow to maximize throughput and minimize downtime.

• Ensure proper repair procedures, safety standards, and manufacturer guidelines are followed.

• Review and manage technician time, job completion rates, and rework tracking.

Customer & Team Focus:

• Resolve escalated customer concerns and ensure high levels of satisfaction and retention.

• Provide ongoing coaching, development, and performance feedback to advisors and technicians.

• Promote a supportive, team-oriented culture grounded in accountability, transparency, and results.

• Support recruitment, onboarding, and career development of service department team members.

Strategic Planning & Business Management:

• Analyze service department performance and develop action plans to improve key metrics.

• Develop and monitor department budgets, expense control, and profitability.

• Stay current on manufacturer training, warranty policies, and product updates.

• Coordinate with Parts, Sales, and Reconditioning teams to support cross-department efficiency.

• Establish promotional service pricing and strategies to drive traffic and retention.

Requirements:

• Minimum of 5 years’ experience in a dealership service leadership role.

• Technical background required (Honda Master Tech experience is a plus).

• Proven ability to lead a high-performing team in a fast-paced environment.

• Strong verbal and written communication skills for effective interaction with customers, team members, and vendors.

• Experience managing shop workflow, production oversight, and technician dispatching.

• Experience managing service advisors, drive management, and the customer experience

• Must have held a valid driver's license for at least 1 year.

• Must be at least 18 years of age.

• High-energy, positive attitude with a customer-first mindset.

• Comfortable working in a structured, process-driven environment.

Schedule:

• Full-time, minimum of 50 hours per week.

• Availability required Monday–Friday 7:00 am–8:00 pm and Saturday 7:00 am–8:00 pm.

• Some nights and weekends required. 

Compensation:

• Competitive six-figure compensation package commensurate with experience and performance 

CAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment. 

As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.

Core Values:

Transformational Not Transactional - Be Transformational

1. We do what we say we're going to do

2. We encourage and support each other

3. We're committed to continuous growth

Benefits

The Continental Automotive Group is an equal opportunity employer and a drug free workplace.

All Continental Automotive Group Full-Time Employees Receive:

• Employer Paid Dental Insurance

• Employer Paid Life Insurance

• Employer Paid Medical Insurance

• Employer Paid Health Savings Account Contribution

• Employer Paid Wellness Clinic

• Employer Paid Flu Vaccinations Every Fall

• Employer Percentage Matching for 401k

• Employer Paid Parental Leave

• Employer Paid Employee Assistance Program

• 5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)

• 14 Paid Time Off Vacation Days/Year (60 days - 3 years)

• 19 Paid Time Off Vacation Days/Year (3 - 7 years)

• 24 Paid Time Off Vacation Days/Year (7+ years)

• Annual Christmas Bonus Based on Tenure

• Annual Technician Flag Hour Bonuses ($.25 for Express Tech Hr, $.50 for Main Line Tech Hr, $1 for Master Tech Hr)

• Annual Christmas Party

• Annual Employee Appreciation Dinner

• Employee Vehicle Purchase Program

• Employee Discounts on Collision Repair, Parts, and Service

• Bi-Weekly Pay Periods, Paid on Fridays 

• Holidays: Thanksgiving, Christmas & New Years

• Employer Paid Lunches Every Saturday

• Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)

• Access to In-House Insurance Agency

• Access to In-House Marketing Agency

• Voluntary Life Term and Whole Insurance

• Voluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield

• $200 Donation to Charity of Your Choice with Approval

We strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!

CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 220-0988.