Automotive Service Advisor

Job Title: Service Advisor

Job Description:

We are currently seeking a Service Advisor to join our team and provide exceptional customer service to our clients. The ideal candidate will be responsible for managing customer inquiries, scheduling service appointments, and ensuring a seamless service experience for our clients.

Key Responsibilities:

• Greet customers and assist them with their service needs in a professional and friendly manner.
• Listen to customer concerns and accurately document service requests.
• Provide customers with accurate estimates for service work and explain the recommended services.
• Schedule service appointments and coordinate with the service department to ensure timely completion of work.
• Keep customers informed of the status of their vehicles and provide updates on any delays or additional work needed.
• Upsell additional services or maintenance packages to customers based on manufacturer recommendations.
• Resolve customer complaints or issues promptly and escalate to management if necessary.
• Maintain a clean and organized service advisor desk and work area.
• Stay up to date on product knowledge and industry trends to provide accurate information to customers. 
• Collaborate with service technicians and parts department to ensure a smooth service process for customers.

 Qualifications:

• High school diploma or equivalent required.
• Previous experience in customer service or automotive industry preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

       If you are a customer-focused individual with a passion for the automotive industry, we encourage you to apply for the Service Advisor position and join our team

$3000.00 Sign on bonus available for Chrysler advisor experience

Benefits:

• Full time benefits include
• 401K with a match
• Health
• Dental
• Vision
• Aflac,
• Free college tuition program for you and your family