Service Department Business Development Center Supervisor/Customer relations Manager

Findlay is one of the largest & fastest growing automotive groups in Southwest U.S. We're seeking top sales talent to help grow our business and keep up with the high demand. 

Our organization enjoys meeting new challenges every day. We are dedicated to addressing the wants, needs and requirements of today’s consumer. We pride ourselves on our commitment to the customer, as well as the communities we serve. We have deep roots in each of our markets and our employees are an extension of our core values every day. 

We are seeking a results driven Business Development Center Supervisor/Customer relations Manager. 2-5 years of Service advisor, Service Management or Fixed operations management is required for this position.This position will encompass a wide range of duties including, but not limited to, appointment setting, customer service, dispute resolution, managing Toyota rental car program, accounts receivables, warranty administration, team building and more.

Benefits:

• Great working environment
• Paid Training
• Paid Vacations
• Medical
• Dental and Vision insurance
• 401K

Responsibilities:

• Assist with internet Service appointment leads
• Manage Toyota loaner/rental car program
• Assist Service Advisors with extended warranty claims
• Process extended warranty claims and fleet claims for prompt payment
• Assist Service Manager with customer relations issues directly with Toyota.
• Supervise BDC Employees performance and schedules
• Perform factory warranty administration

Qualifications:

• Comfortable texting and emailing with customers daily
• Entering appointments made online
• Answering customer calls daily
• Superior communication skills, both oral and written
• Outstanding organizational skills
• Ability to stay strong and calm in a stressful environment; must thrive under pressure
• 2-5 years minimum Service BDC Manager, Service Manager, Service advisor and or Fixed operations experience required.
• Must be able to pass background, drug test and have a clean driving record.