Automotive Sales BDC Coordinator

Findlay is one of the largest & fastest-growing automotive groups in the Southwest U.S. We're seeking top Business Development talent to help grow our business and keep up with the high demand. 

Position Overview:  

Findlay Lincoln is looking for a driven and customer-focused BDC Representative to join our team. The ideal candidate will play a key role in building and nurturing customer relationships through effective communication, coordinating sales activities, and ensuring an exceptional customer experience. This position requires outstanding verbal and written communication skills, a strong understanding of the automotive industry, a professional attitude, and the ability to handle multiple tasks in a fast-paced environment.  

Responsibilities: 

• Build and maintain positive customer relationships through phone, email, and other communication channels. 

• Respond promptly and professionally to customer inquiries, providing accurate information on vehicle inventory, pricing, promotions, and dealership services. 

• Meet or exceed sales quotas and targets by utilizing effective sales strategies and following up on lead 

• Schedule and confirm customer appointments, coordinating with sales representatives as needed.  

• Make outbound calls to potential customers to promote dealership, and provide relevant information about vehicles. 

• Manage and update customer information accurately in the dealership's CRM system. 

• Collaborate with sales teams to identify opportunities, schedule test drives, and support sales activities. 

• Stay informed on current automotive industry trends, vehicle models, and dealership promotions to provide customers with accurate and up-to-date information. 

• Participate in training sessions and workshops to enhance product knowledge, sales techniques, and customer service skills. 

Qualifications: 

• Experience as a BDC Representative, Customer Service Representative, or Sales Coordinator in the automotive industry. 

• Excellent verbal and written communication skills, with the ability to convey information clearly and concisely. 

• Strong organizational and multitasking abilities to manage a high volume of customer inquiries and appointments. 

• Proficient computer skills, including experience with CRM systems. 

• Demonstrated problem-solving skills and the ability to work both independently and as part of a team. 

• Automotive knowledge, including familiarity with vehicle features, specifications. 

• Ability to build rapport and establish trust with customers while delivering outstanding customer service. 

• Strong negotiation and persuasive skills to effectively promote the dealership. 

• Professional appearance and demeanor, with strong time management and punctuality. 

• Valid driver's license with a clean driving record. 

Benefits: 

- Paid Training 

- Generous incentive and bonus programs 

- Paid Vacations 

- Medical 

- Dental and Vision insurance 

- 401K