Parts Counterperson

Fields Cadillac of St. Augustine is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers!  Our goal is to provide the best customer experience and create life-long relationships.    

As a family owned and operated business, our culture is defined by our shared beliefs in the importance of safety, integrity, courtesy, presentation, and efficiency.  We strive to ensure a supportive and collaborative environment where team members are encouraged to grow and elevate their careers through promotion within the organization.    https://fieldsautogroup.hireology.careers/     

Job Responsibilities 

• Assist all customers (retail and shop) in selecting the required parts in a friendly, professional, and efficient manner. 

• Inform customers about companion part requirements and specials,and expose them to the full product line. 

• Review body shop estimates to ensure parts ordered are correct and pricing aligns with estimates. 

• Deliver high levels of service to both internal and external customers. 

• Pull and fill orders from stock. 

• Notify the parts manager of out-of-stock parts or shop materials needing immediate attention. 

• Locate out-of-stock parts from external sources and submit emergency orders if necessary. 

• Notify service advisors and customers when special-ordered parts arrive. 

• Follow up on back-ordered parts. 

• Verify will-call and back-order files weekly; return or restock items not picked up or required. 

• Replenish assigned inventory daily. 

• Ensure all internal parts requests are billed on service repair orders. 

• Receive payment from retail customers or obtain credit authorization. 

• Ensure all sales charges are signed by customers and that customers receive their invoice copies. 

• Issue credit for returned parts, verifying the original invoice or number for accuracy. 

• Maintain orderly records of repair orders, invoices, insurance estimates, and special-order parts. 

• Set up orders for daily shipment, delivery, or pick-up. 

• Work with the parts manager to maintain a lost sales tracking program. 

Job Qualifications: 

• CDK Preferred 

• Ability to perform arithmetic operations, including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals. 

Job Requirements: 

• Valid Driver’s License. 

• Background and MVR Check Required