Client Services Manager Associate

Silver Spring, MD
Full Time



We are a constantly growing home care company seeking two Client Services Manager Associates within the DC Metro area to join our team and provide exceptional customer service to clients, families, and professionals. The primary responsibility of this role is to build and maintain strong relationships while ensuring the delivery of service exceeds expectations, leading to increased client satisfaction and retention. Timely communication, ability to work in a team setting as well as with autonomy, managing client needs and educating them about our services and community resources are important responsibilities of this position. Your role extends to gathering feedback, collaborating with office staff, having clear and timely documentation, and participating in community events and Company office hours in senior living communities as needed. Flexibility to provide coverage during nights, weekends, and holidays is essential.

Employees are eligible for competitive vacation and sick accrued time and the eligibility to participate in company sponsored benefit plans such as Medical Plans (Health, Dental, Vision), Health Savings Account (HSA) Matching Plan, Flexible Spending Account (FSA), Life Benefits, Disability Benefits - Long Term Disability (LTD) and Short Term Disability (STD), Accident Benefits, Critical Illness Benefits, Retirement 401K Matching Plan, FNC Paid STD during elimination period, Parking Benefits, Employee Assistance Program (EAP), Job-Related Training and Professional Development and the Home Care Benefit.

Qualifications include:

  • 1 - 2 years’ experience in quality assurance, client retention or customer service management
  • Social Worker, Case Manager or comparable education and experience in geriatrics desired
  • Excellent communication skills – articulate, good listener, professional, empathetic, persuasive
  • Skilled at developing relationships and loyalty quickly through utilizing a modest and client-service oriented approach
  • Strong critical thinking, analytical skills and well-organized
  • Knowledge of private duty home care industry, home health care, senior housing and resources for seniors is a plus

Family & Nursing Care (FNC) is an award-winning home care company and recognized leader in exploring new ways to provide care, companionship, and fulfillment to our clients.  Founded in 1968 in Silver Spring, MD with a vision to give people the option of aging in place in their home, Family & Nursing Care has grown to become a $60 million company and the largest single site provider of non-medical home care services in the U.S.  FNC employs about 85 team members, works with approximately 1500 caregivers, and delivers around 40,000 hours of service each week.  The company provides compassionate care and essential services to older adults and people with disabilities or recovering from illness or injury.  FNC has helped tens of thousands of individuals, and their families connect with experienced caregivers.  Non-medical home care consists of personal care, companion care, respite care, live-in and overnight care, and support for clients. 

If you are passionate about providing stellar customer service and building meaningful relationships, we encourage you to apply for this rewarding opportunity.

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