Head Housekeeper

 

POSITION SUMMARY

    

Directly supervise and coordinate work activities of hotel housekeeping staff for new Marriott Fairfield Inn & TownePlace Suites  

 

RESPONSIBILITIES

   

1. Plan and prepare employee work schedules. 
2. Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner. 
3. Inspect work performed to ensure that it meets specifications and established standards. 
4. Perform or assist with cleaning duties as necessary. 
5. Confer with staff to resolve performance and personnel problems, and to discuss company policies. 
6. Establish and implement operational standards and procedures for the housekeeping department. . 
7. Investigate complaints about service and equipment, and take corrective action. 
8. Maintain required records of work hours, budgets, payrolls, and other information. 
9. Inspect and evaluate the physical condition of facilities to determine the type of work required. 
10. Check and maintain equipment to ensure that it is in working order. 
11. Instruct staff in work policies and procedures, and the use and maintenance of equipment. 
12. Inventory stock to ensure that supplies and equipment are available in adequate amounts. 
13. Select and order or purchase new equipment, supplies, or furnishings. 
14. Prepare reports on activity, personnel, and information, such as occupancy, hours worked, facility usage, work performed, and departmental expenses. 
15. Recommend changes that could improve service and increase operational efficiency. 
16. Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces. 
17. Screen job applicants, and hire new employees. 
18. Issue supplies and equipment to workers. 
19. Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering. 
20. Evaluate employee performance and recommend personnel actions, such as promotions, transfers, and dismissals. 
21. Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy. 
22. Supervise in-house services, such as laundries, maintenance and repair, dry cleaning, or valet services. 
23. Perform financial tasks, such as estimating costs and preparing and managing budgets. 

 

EDUCATION AND BACKGROUND REQUIREMENTS

 

High school diploma required

Previous housekeeping experience preferred

Previous supervisory experience preferred

 

QUALIFICATIONS REQUIRED

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

SKILLS REQUIRED

 

Excellent oral and written communication skills

Proficient with Microsoft Office Suite and hospitality industry software.

Ability to monitor/assess performance of yourself and other individuals to make improvements or take corrective action.

Ability to solve problems and think critically

 

WORKING CONDITIONS

 

Physical Demands:

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

This position requires walking primarily on a hard, level surface throughout the day. Occasionally lifts up to 50 pounds.  The employee frequently is required to stand; walk, and stoop, kneel, crouch or crawl. Reaching above shoulder height, below the waist or lifting as required to clean, launder, and replenish items throughout the workday.

 

Environmental Conditions:

 

This job operates in a hotel environment. This role frequently comes in contact with cleaning chemicals, supplies, and odors.

 

 Sensory Demands:

 

The noise level is low to moderate in the building. There will be frequent interruptions from guests and phone calls.

 

Mental Demands:

 

There are a number of daily deadlines associated with this position, which may cause stress to some individuals. The position must also deal with a wide variety of people and may encounter conflict.

 

WORK EXPECTATIONS

 

Regularly scheduled up to 40 hours per week, but overtime and weekend hours could be required at times.

 

The hotel has a zero-tolerance policy regarding changing bed linens, duvets, and pillowcases. When caught not changing bed sheets, pillowcases, or duvets on guest rooms that have checked out, it is grounds for immediate termination. There will be no second chances given. On rooms that have two queen beds in the room, each bed must be striped and remade with new linen, even if it appears that the guest may have only used one of the beds.

 

AT-WILL EMPLOYER STATEMENT

 

H&W Management is an at-will employer.  This means that regardless of any provision on this form, the company or employee may terminate the employment relationship at any time, for any reason, with our without cause of notice.  Nothing in this employee job description or in any document or statement, written or oral, shall limit the right to terminate employment at-will.  No officer, employee or representative of the company is authorized to enter into an agreement-express or implied-with any employee for employment for a specified period of time unless such an agreement is in a written contract signed by the President of the company.

 

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

 

H&W Management is an Equal Employment Opportunity employer, and we comply with federal, state and local laws prohibiting discrimination.  No person shall be discriminated against in employment, training, promotions, transfers, rates of pay, layoffs, any form of compensation or any term or condition of employment on the basis of race, sex, color, religion, national origin, age, marital status, disability, tobacco use, gender identity, genetic information, military status, pregnancy or childbirth, status as a smoker or non-smoker, veteran status or any other protected class under federal, state or local law.