General Manager

General Manager

About Us

Our hotel teams’ fundamental strategy is to provide memorable experiences for our guests, which our team implements on a daily basis through exceptional customer service. Each associate takes a lot of pride in our hotels. We believe that makes a huge difference in our operations.

Job Description: Responsible for the overall success of the hotel, meeting or exceeding  planned objectives for revenue and profit, and ensuring that guest satisfaction and product  quality standards are met. Manage all areas of the hotel in accordance with brand standards, to  achieve a friendly atmosphere of superior guest service and product quality. Provide a  professional image at all times through appearance and dress. Provide exemplary performance  standards for staff to follow. Lead by example, perform other duties as required by company /  brand.  

Marriott experience is preferred 

Benefits

• Paid time off and holidays
• Dental, & Vision Insurance
• Life Insurance
• Short & Long Term Disability
• Accidental Insurance
• Hospital Indemnity
• Critical Illness
• Flex Spending Account
• Incentives
• Employee Lunches
• Associate of the Quarter and Associate of the Year

Essential Job Functions: 

Guest Relations 

• Be readily available/approachable for all guests. 
• Ensure that departments achieve or exceed guest’s service expectations. ⮚ Become involved in appropriate community and/or government affairs. ⮚ In all situations, provide exceptional customer service to all guests. Offer proactive and  
• professional solutions when dealing with guest concerns. Extend professionalism and  courtesy to guests at all times. 
• Maximize guest survey scores from surveys solicited by brands and / or other online  forums such as TripAdvisor.com, google.com, etc. 

Associate Team: Guest Services/Maintenance/Housekeeping/FoodService/Departments 

• Promote teamwork and individual morale, seek suggestions from the team members. 
• Lead by example, demonstrating knowledge, self-confidence, energy and enthusiasm. 
• Motivate and encourage staff to solve guest and associate-related concerns. 
• Promote and recognize good team performance and individual morale on a regular basis  through recognition programs. 
• Communicate and assist departments and individuals in meeting and exceeding  professional goals.  
• Develop cross training opportunities throughout the hotel, and within the brand. Provide  service training on a quarterly basis, utilizing local classes, trainers, and other corporate  trainings. 
• Know, understand, and satisfy the needs of the property owners, the management  company, associates, and guests, bearing in mind that these needs are subject to  change. 

Human Resources 

• Conduct performance evaluations and semi-annual one-on-one reviews with all  employees, including department heads and supervisors.
• Maintain proper and confidential associate files, i.e. personnel files, medical files,  investigative files etc. 
• Aggressively reduce the number of accidents and minimize workers compensation and  unemployment claims and resulting costs. 
• Possess and utilize excellent time management skills. 
• Thoroughly understand and implement the Corporate and Brand service culture.
• Ensure orientations for new team members are thorough and completed in a timely  fashion. Ensure associates understand all of company incentives, to which they may be  entitled. 

Financial 

• Achieve and excel budgeted revenue and profit goals, balancing cost with guest  satisfaction. 
• Maximize revenue through the Yield Management and inventory control systems.
• Develop annual budget and capital expenditure plans. 
• Utilize budgets to teach other department head and and managers to understand  company financial objectives.  
• Oversee all accounting functions, including, but not limited to, accounts payable,  accounts receivable, petty cash, payroll and ordering procedures. 

Sales and Marketing 

• Implement and encourage hotel participation in corporate national sales and marketing  programs. 
• Keep current on local market conditions and communicate current conditions to team  supervisors and corporate management. 
• Daily: monitor and maintain social media presence and communications
• Review brand/corporate inventory controls and selling strategies daily. 
•  Continually solicit new business for the hotel e.g.. Networking during breakfast and  social hours to assist in uncovering new business leads. 
• Monitor group block and direct bill processes. 
• Develop and communicate selling strategies, utilizing brand/corporate inventory control,  reports and other forecasting tools. Review these tools weekly with Sales Manager, if  applicable. 
• Ensure all guest services and all associates understand hotel selling strategies.
•  Assist the hotel sales team with preparing the annual revenue budget and annual  marketing plan. 
• Maintain rapport with competitor hotels, lead sources, clients and the local community.
•  Ensure that brand RFP/leads are responded to in a timely fashion. 
• Manage sales department, if applicable. 
• Review period end reports.
• Maximize RevPAR penetration on a daily, weekly, monthly, quarterly and annual basis. 

Operations 

• Perform hands-on duties as needed, to deliver proper guest services.
• Provide a safe working environment and ensure accident prevention programs are  taught and maintained.
• Audit regularly to ensure guest rooms, public spaces, grounds, work and kitchen area  meet sanitation and cleanliness standards. 
• Coordinate preventive maintenance and general cleanliness programs, so that assets  are well maintained, and guest satisfaction goals are achieved. 
• Become certified in food handling within 60 days of assignment by approved health  department/brand trainer. 
• Analyze and implement actions and procedures that use brand / corporate  recommendations for business success. 
• Attend all regional /brand training seminars as deemed helpful to business success.
• Coordinate brand/corporate recommended and required room care programs (including  sanitizing initiatives). Identify trends and convey suggestions, to make  recommendations for improvements. 

• Audit a minimum of 15 rooms/suites per week, identify displeasers and ensure general  procedures and results meet or exceed standards. 
• Assist and teach team supervisors in scheduling efficiency, to coordinate guest and  hours per occupied room goals. Be aware of potential need times throughout the week.
• Ensure cross – training of all associates. 
• Maximize Quality Assurance (“QA”) Audit scores. 

Administrative 

• Ensure property hiring practices comply with I-9, ADA and EEO requirements and strive  for a culturally diverse workplace. 
• Interview and select potential new hires. 
• Promote both Guarantee of Fair Treatment and Open-Door policies 
• Use constructive coaching and counseling, when addressing associates’ concerns
• Maintain current licenses and permits as prescribed by local, state, and federal  agencies. 
• Have working knowledge of all corporate brand manuals and procedures.
• Scheduling of management team must include coverage of weekend and evening hours. 
• Pursue continuous personal development. 
• Carry out all reasonable requests, which you are capable of performing.
• Understand and implement brand-specific inventory control portal and daily selling  strategies. 
• Ensure hotel maintains compliance with all federal, state and local laws, tax laws,  including exemption criteria, OSHA, EEOC, Wage Hour and Health laws 
• Practice and always enforce safety standards. 
• Prompt and regular attendance is imperative. Work hour flexibility and/or overtime is  imperative when needed.  
• The hotel operates 7 days a week, 24 hours a day, 365 days a year. Department  schedules must accommodate fluctuating business demands and associates may be  asked to work shifts other than those they prefer or normally work. Overtime may be  necessary. 
• Act as a team leader and team player with all levels of staff. Lead by example. 

Additional Responsibilities 

• Current and valid driver’s license is required. 
• Overnight travel may be required as necessary. 
• Professional behavior and appearance are both necessary and required on a daily basis.
• Participation in all mandatory job training and meeting is necessary and required.
• Adherence to property policies and procedures, compliance with the Employee  Handbook, and/or other property documents is necessary and required. 
• Immediate response to and / or report of any suspicious activities, threats, robberies,  injuries, etc. by guests, associates or other to the proper authorities is necessary and  required, as appropriate. 
• Execute any other duties as assigned by supervisor. 

Equipment Operations: 

• Computer 
• MS Office 
• Fax Machine 
• Copy Machine 
• Hotel PBX System 
• ADP Time Clock or Other Time Clock System 
• Voicemail System 
• Hotel Brand Front Desk Property Management System 
• Commercial Coffee Machine 
• Hotel Transportation Van, as applicable 
• Others, as company/hotel/business needs, arise. 

Equal Opportunity Employment

SAI Hospitality Management provides equal employment opportunities to all employees and applicants. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.
Harassment and retaliation are strictly prohibited. Employees are encouraged to report concerns to management or Human Resources.