Housekeeping Manager

Housekeeping Manager

About Us

Our hotel teams’ fundamental strategy is to provide memorable experiences for our guests, which our team implements on a daily basis through exceptional customer service. Each associate takes a lot of pride in our hotels. We believe that makes a huge difference in our operations.

Job Description

Responsible  for  the  overall  cleanliness  of  the  hotel, including  rooms  and  public  area.    Major  responsibilities  include  ensuring  guests  are  satisfied  with  hotel  cleanliness; responding to guest needs; ensuring safety and security of rooms; maintaining  inventory and cost controls; selecting, training, maintaining and managing a motivated and  skilled work  force and ensuring and maintaining  rooms  cleanliness  per  brand  standards.   Establishes  a  friendly  atmosphere  of  superior  guest  service  and  product  quality  and  provides exemplary performance for the staff to follow.   

Benefits

• Paid time off and holidays
• Dental, & Vision Insurance
• Life Insurance
• Short & Long Term Disability
• Accidental Insurance
• Hospital Indemnity
• Critical Illness
• Flex Spending Account
• Incentives
• Employee Lunches
• Associate of the Quarter and Associate of the Year

Essential Job Functions:

Housekeeping Operations

• Maintains Brand cleanliness standards for both rooms and public areas and inspects  them to ensure that standards are met.
• Trains staff in all aspects of housekeeping, including guest service.
• Administers guest satisfaction inspection procedures and reports.
• Maintains key control and lost-and-found with supporting logs, and ensures staff is  trained to follow correct procedures for both.
• Plans work schedules and room assignments with minimum disruption to guests.
• Empowers hotel staff to deliver great guest service by encouraging responsiveness  to guest needs.
• Meets or exceeds hotel guest satisfaction measures.
• Ensures  hotel  standard and  services  contribute  to  the  delivery  of  consistent guest  service.

Guest Service

• Maintains guest service as the driving philosophy of the hotel.
• Personally demonstrates a commitment to guest service by responding promptly to  guest needs with an interest and concern in satisfying every guest.
• Ensures hotel staff, including all new hires, knows all components of guest service  guarantee and are trained to meet service standards.
• Develops added value customer service programs regarding housekeeping services.
• Can communicate  to guests about hotel promotions, local attractions and points of  interest.
• Ensures employees know policies, pay procedures, incentives, and benefits.
• Helps to develop management talent by acting as a mentor for direct reports. • Uses ongoing safety training to minimize workers’ compensation claims.
• Monitors and maintains acceptable turnover levels.

Human Resources Management

• Manages  human  resources  functions,  including  recruiting,  selecting,  orientation,  training,  performance  planning  and  evaluating  and  pay/reward  programs  to  maintain a skilled, qualified work force.
• Maintains  a  positive,  cooperative  work  environment  between  staff  and  management.
• Emphasizes  training  and  development  as  a  way  of  doing  business  to  empower  employees to provide excellent guest service.
• Ensures personnel files are accurate and comply with local and federal regulations.
• Administers personnel policies fairly and consistently.
• Resolves employee grievances in a fair and timely way.
• Ensures  housekeepers  know  responsibilities  and  manage  against  those  responsibilities.

Profit Management

• Anticipates revenue/cost problems in department.
• Tracks  financial and  operating information  on  ongoing  basis  to adjust plans, labor  and other costs.
• Produces accurate financial reports on time with regards to payroll.
• Maintains  inventory  of  supplies  and  ensures  staff  follows  proper  inventory/cost  control procedures.
• Provides monthly inventory reports on linen and terry.  

Safety and Security

• Understands  “Right  to  Know”  laws,  which  apply  to  housekeeping  supplies  and  chemicals.
• Recognizes  and  corrects  conditions  which  may  create  security,  fire  or  accident  hazards.
• Understands and implements hotel’s control system.

Physical Activity:

The physical activity normally entails the following attributes.

Position is expected to:

• Stand more than 2/3 of the time
• Sit less than 1/3 of the time
• Lift up to 25 lbs.
• Push / pull up to 25 pounds.

Additional Responsibilities:

• Any other duties assigned by Supervisor

Equal Opportunity Employment

SAI Hospitality Management provides equal employment opportunities to all employees and applicants. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law. Harassment and retaliation are strictly prohibited. Employees are encouraged to report concerns to management or Human Resources.