Business Development Center Agent

Executive Auto Group

Executive Jeep & Nissan

Business Development Center Agent

Are you ready to be part of one of Connecticut’s fastest growing and most respected automotive groups? At Executive Auto Group, we’re not just expanding, we’re setting the standard for excellence in the industry. As one of the state’s largest and most successful dealership networks, we are committed to delivering exceptional service to our customers and that starts with investing in our most valuable asset: our people. We offer a dynamic work environment, outstanding benefits, and a culture built on respect, growth, and opportunity. If you’re inspired by innovation, driven by success, and eager to work alongside talented, forward-thinking professionals, your future starts here.

What We Offer:

• 5 Day Work Week!
• Excellent compensation plans with bonuses/incentives
• Paid Time off/Vacation
• Medical, Dental & Vision Insurance
• 401k Program
• Paid Life Insurance
• Professional/Respectful Work Environment
• Advancement Opportunities
• Ongoing Training & Development
• Employee vehicle purchase plans
• Discounts on products and services

What you’ll do: As our BDC agent you will play a pivotal role handling inbound and outbound customer communications via phone, email, or text with the goal of setting appointments for sales or service, following up on leads, and providing excellent customer service to support growth and customer retention efforts.

• Answer customer calls and establish follows-up with sales appointments
• Respond quickly to internet, phone, and live chat inquiries using email, scripts and templates
• Provide customers with initial product information and direct them to the appropriate dealership resources
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team and process development sessions and keep positive relationships with teammates, sales teams, and dealership management
• Utilize CRM tracking system daily

Keys to Success: 

• At least one previous role based in customer service experience
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.