Automotive Body Shop Customer Service Representative

Executive Honda - Wallingford
1194 N Colony Rd, Wallingford, CT
Full Time
$18 – $22 an hour

Executive Honda

Automotive Body Shop Advisor CSR

Are you ready to be part of one of Connecticut’s fastest growing and most respected automotive groups? At Executive Auto Group, we’re not just expanding, we’re setting the standard for excellence in the industry. As one of the state’s largest and most successful dealership networks, we are committed to delivering exceptional service to our customers and that starts with investing in our most valuable asset: our people. We offer a dynamic work environment, outstanding benefits, and a culture built on respect, growth, and opportunity. If you’re inspired by innovation, driven by success, and eager to work alongside talented, forward-thinking professionals, your future starts here.

What we offer:

Pay Range; $18.00-$22.00 per hour

Paid Holidays & PTO to maintain a healthy work-life balance.
Comprehensive health, dental, and vision benefits.
Paid Life Insurance for peace of mind.
401K with a company match for your financial security.
Employee discounts on automotive products and services.
Continuous training to keep your skills sharp.
Opportunities for career advancement in our expanding operation.

What you’ll do:

Greet customers, complete check-ins, review vehicle damage, and explain repair needs and processes.
Provide consistent status updates, review completed repairs for satisfaction and answer general customer questions.
Guide customers on required documentation for insurance-related appointments.
Schedule estimate and repair appointments and assist in setting up insurance related repair visits.
Identify basic exterior vehicle panels, take photos, and help prepare light visual estimates.
Coordinate estimate approvals and review/adjust insurance locked estimates within the system.
Communicate with insurance adjusters to arrange or extend rental vehicles.
Send necessary documentation for supplemental payments and request issued supplements from insurance providers.

Keys to success:

Organized
Work in a team environment
Collision repair preferred but not mandatory
Insurance claim processing
Repair estimating/billing software (ccc one & cdk)
Scheduling & workflow management
Communication and problem solving
Multitask and complete daily objectives
Math- add/ subtract/ percentages

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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Have you ever worked for Executive Auto Group before?

Do you have any friends or relatives working for Executive Auto Group?

Do you have reliable transportation that will allow you to consistantly arrive to work on time?

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If driving is an essential function of the position: Have you been sighted for a traffic violation of any kind within the last 5 years?

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This position may require lifting, standing, carrying, walking, bending, reaching, driving, or other physical activities as outlined in the job description. Can you perform these requirements with or without reasonable accomodation?

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Equal Employment Opportunity Information (Voluntary Disclosures)

Executive Honda - Wallingford is proud to be an Equal Employment Opportunity and Affirmative Action employer. All employment decisions at Executive Honda - Wallingford are based on business needs, job requirements and individual qualifications, without regard to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, past or present military service, or any other characteristic protected by law. The purpose of this Self-Identification Form is to comply with federal government record-keeping and reporting requirements, and to ensure equal employment opportunity at Executive Honda - Wallingford. The data you provide on this form will be kept confidential and used solely for analytical and reporting requirement purposes. When reported, data will not identify any specific individuals. Moreover, this information will be kept separate from your application.

Answering these questions is optional and voluntary and your refusal to provide it will not subject you to any adverse treatment.

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Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.

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Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa.

Native Hawaiian or Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands.

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American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment.

Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races.

Veteran status

Executive Honda - Wallingford is subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1975, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Executive Honda - Wallingford to take affirmative action to employ and advance in employment veterans in the following classifications.

A “disabled veteran” is one of the following: A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs or a person who was discharged or released from active duty because of a service-connected disability.

A “recently-separated veteran” means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval or air service.

An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran status

Protected veterans may have additional rights under USERRA—the Uniformed Services Employment and Reemployment Rights Act. In particular, if you were absent from employment in order to perform service in the uniformed service, you may be entitled to be reemployed by your employer in the position you would have obtained with reasonable certainty if not for the absence due to service. For more information, call the U.S. Department of Labor's Veterans Employment and Training Service (VETS), toll-free, at 1-866-4-USA-DOL.

If you believe you belong to any of the categories of protected veterans listed above, please indicate by checking the appropriate box below. As an employer subject to VEVRAA, we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information provided will be used only in ways that are not inconsistent with VEVRAA.

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AI Usage Notice

This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

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Executive Honda - Wallingford