Guest Service Associate

Knoxville, TN
Full Time

or

Are you energetic and looking to be a part of an organization that cares about your continued development? If you answered “YES”, keep reading!

If you have passion and drive for helping others to be their best version and want to work for a company that makes a difference in thousands of peoples’ lives every year, we are looking for you!

At European Wax Center, we are committed to the growth and well-being of our associates. Our team is expanding and we are looking for the best of the best in guest services! Is that you?

We value investing in team development and provide our associates with a structured roadmap to allow their strengths to shine.

A successful guest service associate with our company believes that great customer service shines best in serving with excellence. We take pride in caring about each other and provide the toolbox to success. The guest service associate is driven by excitement daily in delivering an exceptional experience to every guest.

 

Benefits and Perks working with us: 

  • Commission structure and monthly bonus incentives rewarding you for your hard work
  • Paid time off to enjoy the things you love to do!

  • Health, Dental, and Vision insurance.

  • Personal and professional development, including individualized coaching.

  • Monthly team-building activities.

  • Complimentary waxing services.

 

Responsibilities:

  • Provide and maintain an exceptional customer service experience, sales, and quality of service.

  • Meet sales goals individually and on a team level. 

  • Identify guests needs and recommend skincare and packages based on those needs.

  • Develop and foster an inspiring culture where customers love coming to get waxed.

  • Build a rapport with our guests to exceed their expectations. 

  • Be able to proactively de-escalate any unsatisfied issues should any arise.

  • Maintain outstanding cleanliness and visual merchandising standards.

  • Additional center duties as needed.

 

Qualifications: 

  • Sales experience preferred in a commission-based setting.

  • Membership based sales experience preferred.

  • Strong organizational and time management skills.

  • Effective interpersonal and communication skills.

  • Knowledge of Microsoft Office and experience with POS. 

 

Must Haves For a Successful Experience as an EWC Guest Service Associate: 

  • Ability to work in a fun, high-energy environment.

  • Bring your best self daily and be committed to serving with excellence.

  • Ability to work a flexible schedule.

  • Love working in a team environment.

 

If you are ready to begin your journey with us and help people feel confident and gorgeous, we can’t wait to meet you! Are you ready to apply?

 

Our one-of-a-kind hiring process:

  • You read this job ad and get inspired!
  • It piques your interest, and you immediately apply.

  • You showcase your experience and why you would make a great fit.

  • If you are a great match, you’ll meet our team and begin our structured training process.

 

Perks & Benefits

  • Free waxing!
  • Free massages (coming soon)
  • Discounts on retail products.
  • Referral program.
  • Medical, Dental, and Vision Insurance
  • Health Savings Account
  • Performance-based bonuses (bi-weekly)
  • Performance-based pay raises (quarterly)
  • Vacation Pay
  • Sick/personal time

 

About European Wax Center

European Wax Center®, a leading beauty lifestyle brand franchise founded in 2004 by the Coba brothers, offers guests a full suite of waxing services, as well as a proprietary line of beauty products in the skincare, body, and brow categories. EWC provides guests with a modern environment for a comfortable and luxurious experience, which is focused on EWC’s vision of Revealing Beautiful Skin®, through exceptional services by professionally trained and certified waxing experts. So confident in the experience, EWC offers first-time guests a free wax on some of its most popular services. EWC prides itself on its unique franchise business model and its network of more than 800 centers across the U.S.

For more information about EWC, visit: http://www.waxcenter.com/careers

European Wax Center is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

This job description is a general description of essential job functions. It is not intended to describe all duties someone in this position may perform. All employees of EWC and operating subsidiaries are expected to perform tasks as assigned by supervisory/management personnel, regardless of job title or routine job duties.

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