Front Desk Sales Associate

(HIRING FOR THREE LOCATIONS: CARMEL, NORA, INDIANAPOLIS)

European Wax Center, the premiere speed waxing franchise in the beauty industry, is hiring a front desk associate. EWC is locally owned and operated by an involved female entrepreneur with more than ten years' experience in the beauty industry.  We promote a professional and positive culture with an uncapped earning potential as one of the highest paying wax centers in the nation. 

What we offer: 

• $15/Hour  

• Bonus opportunity every paycheck  

• Contest bonus  

• Paid Time Off  

• 401K 

• Advancement opportunities  

• Flexible schedule  

• Major holidays off (center closed) 

• Work life balance: 10+ days additional center closure annually  

• FREE waxing  

• 40% discount on products  

• Team events

The Scoop: The front desk associate position is responsible for providing a lasting and engaging experience for our guests by booking reservations, checking guests in and out, and selling wax passes and products. 

Must have: experience in sales, customer service, & retail.

Must Have: reliable transportation and flexible schedule. Must work one Saturday or Sunday every weekend and week nights are required. AM shift is 8 AM to 2 PM and PM shift is 2 PM to 8 PM. Saturday shift is 8 AM to 5 PM. Sunday shift is 9:30 AM to 6 PM. 

Education and Experience 

• High school diploma required.

• 1-3 years experience in sales, customer service & retail. 

A Day in the Life of a Front Desk Associate  

• Sells wax passes to guests by educating guests on the benefits of a wax pass 

• Assists in sale of EWC products to guests by educating guests on the benefits of products 

• Must be goal-oriented and comfortable with set sales goals 

• Books guests’ reservations accurately and efficiently while providing an excellent guest experience 

• Creates new guest profiles by acquiring guests’ contact information and explaining center policies 

• Handles confidential information, including guest contact information, with a high degree of integrity 

• Answers guests’ questions and provides necessary resources for the guest to find answers in the future 

• Deescalates upset guests and thoroughly reports guest issue to center manager to enable manger to provide appropriate solution 

• Notifies center manager of any questions or concerns presented by guest or the team 

• Ensures desk area and equipment are clean and in good working order at end of shift 

What Sets You Apart 

• Sales experience 

• Ability to be friendly and engaging on the phone with guests 

• Ability to focus on phone calls in a fast-paced environment 

• Ability to handle escalated calls with confidence and professionalism 

• Ability to build effective relationships with guests and all levels of professionals; must have good interpersonal skills. 

• Ability to prioritize work effectively 

• Strong verbal communication skills 

• Ability to receive constructive feedback from team and management 

• Must be able to work well with the team 

• Must be dependable and reliable 

• Must have flexibility to meet shift requirements 

• Must be a team player and pick up shifts, if needed