Tier 1 Technical / Desktop Support
Denver, CO
Full Time
or

Build your Career with Us
Email on Acid’s mission is to simplify the complex task of email testing through an exclusive suite of innovative tools, education and first-class customer service. Email on Acid (EOA) is unique because it delivers value to its customers through proprietary and leading-edge email rendering tools, community collaboration and competitive pricing.

EOA was born in July of 2009 and is 100% bootstrapped. We are the industry leading provider in email message quality. There are over 100,000 worldwide customers using our platform. When we started this company, email development was anything but easy. The internet was full of resources for web developers, but we could hardly find anything to help email developers. So, we set out to create a service that would make it easy to find and fix email problems and give developers and marketers a place to talk about email. We love email and are dedicated to making email marketing as simple as possible.

What We Offer

  • Energized Work Atmosphere: Intelligent and driven colleagues
  • Comprehensive Compensation: Competitive salaries, 100% paid health, dental, and vision benefits for employees, health savings options, 401(k) with an employer matching
  • Work/Life Balance: Flexible workplace opportunities (e.g. Flextime, Work-From-Home and Remote), open PTO, paid maternity leave
  • Individual Wellness: Company paid Life Insurance and EAP Program
  • Incentives: Annual group bonus program (profit sharing)
  • Lunch provided on Fridays
  • Annual Professional Development reimbursement

Winner of Colorado Companies to Watch

Email on Acid was honored as one of the 2019 Colorado Companies to Watch. It was recognized for innovation in its industry while achieving growth.

Our Values
Communication – We listen to understand
Courage – We take smart risks
Discipline – We lead by example
Honesty – We are sincere, forgiving
Impact – We accomplish important work
Innovation – We discover practical solutions
Passion – We are tenacious

Our Motto
Be Courageous. Be Humble. Give a damn

Role of our Next Teammate
We are actively seeking a Tier 1 Tech/Desktop Support Agent to join our team of email experts. This individual will support the ongoing daily maintenance of our primary software platform.

Reporting to the IT Manger, this role will focus primarily on maintaining our testing service on customers’ behalf from behind the scenes, and this role will serve to resolve minor support issues and engage customers to adopt the Email on Acid platform. Additionally, where required, administer and resolve issues with associated end-user workstation network software products.

What You Will Do

  • Maintaining Email Testing Service by resolving in-app issues with email processing.
  • Documenting identifiable issues with steps to reproduce issues
  • Collaborating with Customer Success and IT Teams to resolve issues
  • Engagement with Customers regarding basic technical support and system on-boarding
  • Install, configure, test, maintain, monitor, and troubleshoot end-user hardware, network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
  • Where required, administer and resolve issues associated end-user workstation network software products.
  • Receive and respond to incoming calls, text/instant messages, and/or work orders regarding desktop problems.
  • Complete Jira tickets in a timely manner.
  • Document processes in formal documentation and Jira tickets.
  • Perform other duties as required by the IT Manager.

Qualities and Experience You Possess

  • 1+ years experience Desktop and Technical Support
  • Comfortable using both Mac/Windows platforms, computer technology in general
  • Detail Oriented
  • Clear Communicator, Written & Verbal
  • Critical thinker; geared towards problem solving abilities
  • Ability to read console log errors
  • Ability to read basic HTML
  • Wiling to learn, adapt, and change of the fly
  • Dedicated to professional development and personal growth

Role is Remote. Applicants must have a home office or private space equiped with the tools you need to work remotely. A standardize technology package of hardware is provided to you by Email on Acid.

Are you ready to join our team at Email on Acid?

 

 

 

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If you have questions, please contact careers@emailonacid.com