Customer Service Representative

As a family owned and operated business established in 1950, El Milagro provides authentic quality tortilla products and exemplary service to its customers. Not only will the right candidate be joining a dynamic team, but they will also uphold El Milagro’s core values.

Essential Duties and Responsibilities:

• Provide professional customer service.
• Obtain customer and billing information, product to be purchased and reported on order forms.
• Verify accuracy of customer and order history.
• Inform the customer of order information including prices, shipping dates and anticipated delays.
• Review and ensure accuracy of account information and orders.
• Maintain record of new product orders and status.
• Review and report account/order modifications.
• Conduct client pick-up procedures.
• Recommend and provide product information to meet the needs of potential new customers.
• Obtain and enter new customer information.
• Place product sample orders for potential new customers and active customers.
• Receive and respond to customer concerns.
• Prepare invoice and shipping documents.
• Confer with warehouse and route salesmen to push through or track orders.
• Calculate shipping and total charges for products.
• Confer with warehouse to determine availability of requested merchandise.
• Record transactions and collect payment for product for further processing.
• Ensure pending calls are handled appropriately.

Qualifications:

Minimum of 1 year experience in entering data and customer service.

Fluent in Spanish and English preferred.

Open availability.

Physical Demands:

Sitting for extended periods, repetitive tasks, lifting up to 15 lbs.

Working Environment:

Office like environment in plant.