Front of the House Manager
21200 72nd Ave W, Edmonds, WA
Full Time
Front of the House Manager- Active 55+ Community Restaurant & Lounge
Who we are
"Our supreme goal is to do and be the best in all we undertake, and to provide a Stellar life for our residents, their families and our employees." - Evrett Benton, CEO
If you are looking for a company and team that understands the value of people, then look no further!
Stellar Senior Living is a premier senior living community provider in the Western United States. Founded in 2012 we have experienced consistent growth adding senior living communities to our family each year. We continue to grow and are looking for top talent to join our team and continue the journey with us.
What we offer
- Competitive wage
- Full-time schedule
- Benefits include medical, dental, vision, generous Paid Time Off program, holidays, 401k and more!!!
- A growing company with opportunities for advancement
- Company sponsored training, tuition reimbursement, and other learning opportunities
Job Description
Our restaurant servers are part of a team that is responsible for the flow of service from the kitchen to the residents The Compass Rose and Portside Lounge. The Front of House Manager oversees all front-of-house operations, including breakfast, lunch, Happy Hour, dinner service, and special events, while ensuring exceptional hospitality.
Responsibilities
Resident & Guest Experience
- Deliver exceptional hospitality to residents and guests.
- Greet residents by name and resolve concerns professionally.
- Ensure resident satisfaction throughout every meal period.
Dining Room Operations
- Oversee breakfast, lunch, Happy Hour, and dinner service.
- Coordinate service with the Culinary Director and kitchen team.
- Manage seating, reservations, and dining room flow.
- Ensure all FOH stations are stocked before each service.
- Ensure training and compliance for all front of house servers.
Happy Hour & Bar Service
- Oversee Happy Hour operations and beverage service.
- Ensure responsible service of beer, wine, and cocktails.
- Maintain beverage stations, glassware, garnishes, and bar supplies.
- Monitor resident satisfaction during Happy Hour.
Dinner Service
- Lead dinner service from opening through closing.
- Ensure timely food delivery and accurate order execution.
- Monitor dietary restrictions and resident preferences.
- Complete dining room reset and closing duties.
Leadership, Scheduling & Compliance
- Onboard, and train front-of-house team members.
- Conduct performance coaching as needed.
- Monitor labor costs and staffing levels.
- Develop service standards and hold team members accountable for performance.
- Partner with the Executive Culinary Director to enhance resident satisfaction and dining programs.
- Analyze resident feedback and implement service improvements.
- Lead, coach, and supervise FOH staff.
- Conduct pre-shift meetings and employee training.
-
Coordinate and oversee front-of-house service for community events, holiday celebrations, marketing events, and private resident functions.
- Maintain sanitation, safety, and health department compliance.
- Monitor FOH inventory including coffee, alcohol, china, glassware, linens, and supplies.
- Support with front of house monthly shift schedules
- Ensure al POS system requirements are met
- Ensure all processes and systems are in place as we grow for front of the house.
Qualifications
- Previous hospitality experience required
- Basic computer proficiency
- Positive attitude and ability to work well under pressure and fast-paced work environment
- Ability to work in a team environment
- Communicate effectively in English
- Supervisory experience preferred
- Professional appearance and demeanor
- Ability to multi-task and work in a fast paced environment
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
As part of Stellar Senior Living’s continued efforts to maintain a safe environment for all employees, residents, families, and visitors, Stellar strongly encourages its employees to receive an FDA-approved COVID-19 vaccination, as well as any subsequent booster doses, as recommended by the Centers for Disease Control and Prevention (CDC). To facilitate and further encourage COVID-19 vaccinations, Stellar periodically organizes onsite vaccination clinics at its various locations. Stellar employees are not required to be fully vaccinated for COVID-19 as a condition of employment.
Loading Job Application......