Business Development (Service)

At Duluth Chrysler Dodge Jeep RAM, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business partners.  Every employee at Duluth is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years. 

Benefits

• Medical, Dental & Vision Insurance 
• 401K Plan + Match
• Paid vacation
• Growth opportunities 
• Paid Training
• Long term job security
• Discounts on products and services

• This position has been developed to provide our Service Customers with an exemplary experience as they exit our Service Department after repair or maintenance.
• Cashiering the Customer's Repair Order and reviewing the services provided to the Customer during their visit.
• Providing the Customer with access to experts who can explain services and costs when necessary.
• Providing standard follow-up within 24 hours of our customer's service.
• Requesting the Customer provide a positive Service Survey response based upon their experience with Duluth Dodge.
• Answer customer calls.
• Respond quickly to internet, phone, and online service inquiries.
• Provide our customers with initial service information and direct them to the appropriate dealership resources.
• Present information based on customer needs.
• Participate in team and process development sessions – keeping positive relationships with teammates, sales/parts teams, and dealership management.
• Keep records of all outgoing and incoming rental vehicles.
• Filing/Other office duties
• Other duties requested by the general or service manager.
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• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver’s license
• Organization skills
• Customer service skills