PM Restaurant Server

Basic Function: Responsible for ensuring a dining experience that meets or exceeds guest satisfaction by providing timely and courteous food and beverage service.

Essential Duties:

• Greets guests arriving at station in a pleasant manner.  Ensures that all newly seated guests receive immediate attention and that their orders are taken promptly.

• Maintains control and order of issued guest checks; verifies all checks for information prices, taxes, and tips.

• Garnishes all plates and drinks prior to serving and inspects the quality of the food before leaving the kitchen.

• Serves all alcoholic beverages knowledgeably and in strict compliance with all applicable alcoholic beverage laws.

• Continually monitors guests to ensure that their needs are met.

• Notifies supervisor of any complaints or unsatisfactory foods so that they can be rectified immediately.

• Maintains clean and stocked work stations throughout assigned shift.

• Completes all assigned side work prior to beginning and ending shift.  Reviews cleaning chart and performs the required cleaning of the day.

• Clears off tables during guest meals and resets tables according to restaurant standards in preparation for new guests.

• Wears appropriate uniform and maintains personal cleanliness.

 

Other Duties:

• Conforms to the promotional theme of the restaurant which may include attire, demeanor and/or other required activities (i.e., dancing and speaking 50’s lingo, etc.).

• Performs other duties as assigned by management.

 

Essential Requirements:

• One week minimum of on-the-job training.

• Must be able to stand and exert fast-paced mobility for periods of up to four (4) hours in length.  Must have a good sense of balance, be able to bend, reach and kneel, and have the ability to lift and carry trays and bus pans frequently weighing up to 25 pounds.  
• Subject to exposure of wet floors and temperature extremes.

• Must be able to speak, read, write, and understand basic English in order to communicate effectively with all guests and other hotel associates.

• Must possess a friendly, helpful personality enabling one to handle guest relations pleasantly and effectively.

• Must complete all ordering and cashier (on properties where servers are self banked) procedures and is responsible for all transactions.

 

Other Requirements:

• Prior work experience as a server in a similar-type restaurant is preferred or 1 year minimum as a bus person.

 

Training Needs:

• T.I.P.S. certification

• Training in providing quality guest service.

• Training in proper food service techniques.

• Must complete all brand required training in the prescribed time frame.

 

Career Opportunities:

• Cashier/Host/Hostess

• Restaurant Manager

• Assistant Food and Beverage Director