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Banquet Server

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On-Call Banquet Server

DoubleTree by Hilton – Downtown South Bend

Position: On-Call Banquet Server
Department: Food & Beverage / Banquets
Employment Status: On-Call, Part-Time, Non-Exempt
Reports To: Director of Food & Beverage / Banquet Captain

Position Summary

The On-Call Banquet Server is responsible for providing exceptional food and beverage service during banquets, meetings, weddings, conferences, and other hotel events. This position is scheduled on an as-needed basis, depending on banquet activity, event schedules, and business demands. Hours are variable, and no minimum number of hours or shifts is guaranteed.

The ideal candidate is flexible, dependable, professional, and committed to delivering Hilton's hospitality standards.

Essential Functions

  • Set up banquet rooms according to event specifications, including linens, tables, chairs, serviceware, glassware, and other necessary equipment.

  • Report to scheduled shifts as assigned and attend pre-event meetings to review event details, service expectations, menus, and special guest requests.

  • Greet guests warmly and respond to inquiries and requests in a professional, friendly, and courteous manner.

  • Serve food and beverages in accordance with established hotel service standards and the direction of the Banquet Captain or designated supervisor.

  • Promptly clear used dishes, glassware, and service items throughout events.

  • Replenish beverages, monitor guest needs, and ensure overall guest satisfaction.

  • Assist with buffet service, plated meals, receptions, coffee breaks, and other banquet functions as assigned.

  • Break down and reset banquet spaces following events, ensuring rooms are clean, organized, and prepared for upcoming functions.

  • Maintain compliance with Hilton brand standards, food safety procedures, and applicable health regulations.

On-Call Scheduling and Availability

  • This is an on-call position, with shifts offered based on scheduled events, banquet occupancy, and operational needs.

  • Work hours are not guaranteed and may vary from week to week.

  • Associates may be contacted regarding available shifts with advance notice or, when business needs require, on shorter notice.

  • Availability to work evenings, weekends, holidays, and special events is strongly preferred.

  • Team members are expected to communicate their availability and respond promptly to scheduling requests.

  • Once a shift has been accepted and confirmed, the team member is expected to report to work on time and fulfill the scheduled assignment.

  • Failure to report for an accepted shift without proper notification may result in corrective action in accordance with hotel attendance policies.

  • On-call team members must comply with all applicable hotel policies and procedures.

Supportive Functions

In addition to the essential functions, the On-Call Banquet Server may be required to perform the following duties based on operational needs:

  • Complete assigned side work, including stocking banquet supplies, condiments, beverages, linens, and service equipment.

  • Perform general cleaning and sanitation duties using approved hotel cleaning products.

  • Assist with moving, arranging, and storing banquet furniture and equipment.

  • Maintain cleanliness and organization of banquet service areas, storage rooms, and workstations.

  • Follow all federal, state, and local regulations concerning the service of alcoholic beverages, including age verification and responsible alcohol service.

  • Assist other Food & Beverage departments when assigned and appropriately trained.

  • Perform additional duties as assigned by management.

Specific Job Knowledge, Skills, and Abilities

  • Basic knowledge of food and beverage preparation, banquet service, table settings, and guest service etiquette.

  • Ability to provide professional and courteous service in a fast-paced hospitality environment.

  • Ability to communicate effectively with guests, coworkers, and supervisors.

  • Ability to understand and follow verbal and written instructions, including banquet event orders (BEOs).

  • Ability to learn and communicate menu selections, ingredients, and basic dietary or allergen information.

  • Ability to safely operate standard banquet equipment, including coffee makers, beverage dispensers, and rolling service carts.

  • Ability to handle multiple tasks while maintaining attention to detail.

  • Ability to work effectively as part of a team.

  • Ability to maintain professional appearance and comply with hotel uniform and grooming standards.

  • Ability to follow safety procedures and properly use cleaning products and equipment.

Physical Requirements

  • Ability to stand and walk for extended periods throughout assigned shifts.

  • Ability to lift and carry up to 30 pounds as required for banquet service.

  • Ability to push, pull, and maneuver banquet carts and service equipment.

  • Ability to bend, reach, and perform repetitive movements associated with banquet setup, service, and breakdown.

  • Ability to safely navigate crowded banquet rooms while carrying food, beverages, and service items.

  • Ability to perform the essential functions of the position with or without reasonable accommodation.

Attendance and Hotel Standards

Regular and dependable attendance for accepted and confirmed shifts is essential to successful banquet operations.

All team members are required to comply with DoubleTree by Hilton – Downtown South Bend policies, Hilton brand standards, workplace safety requirements, and professional conduct expectations. Failure to meet established expectations may result in corrective action, up to and including termination of employment.

Equal Employment Opportunity

DoubleTree by Hilton – Downtown South Bend is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. Reasonable accommodations will be provided to qualified applicants and team members in accordance with applicable laws.

 

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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Other Information

Equal Employment Opportunity Information (Voluntary Disclosures)

DoubleTree by Hilton South Bend is proud to be an Equal Employment Opportunity and Affirmative Action employer. All employment decisions at DoubleTree by Hilton South Bend are based on business needs, job requirements and individual qualifications, without regard to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, past or present military service, or any other characteristic protected by law. The purpose of this Self-Identification Form is to comply with federal government record-keeping and reporting requirements, and to ensure equal employment opportunity at DoubleTree by Hilton South Bend. The data you provide on this form will be kept confidential and used solely for analytical and reporting requirement purposes. When reported, data will not identify any specific individuals. Moreover, this information will be kept separate from your application.

Answering these questions is optional and voluntary and your refusal to provide it will not subject you to any adverse treatment.

Ethnic and Race identification

Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.

White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa.

Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa.

Native Hawaiian or Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands.

Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.

American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment.

Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races.

Veteran status

DoubleTree by Hilton South Bend is subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1975, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires DoubleTree by Hilton South Bend to take affirmative action to employ and advance in employment veterans in the following classifications.

A “disabled veteran” is one of the following: A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs or a person who was discharged or released from active duty because of a service-connected disability.

A “recently-separated veteran” means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval or air service.

An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Protected veterans may have additional rights under USERRA—the Uniformed Services Employment and Reemployment Rights Act. In particular, if you were absent from employment in order to perform service in the uniformed service, you may be entitled to be reemployed by your employer in the position you would have obtained with reasonable certainty if not for the absence due to service. For more information, call the U.S. Department of Labor's Veterans Employment and Training Service (VETS), toll-free, at 1-866-4-USA-DOL.

If you believe you belong to any of the categories of protected veterans listed above, please indicate by checking the appropriate box below. As an employer subject to VEVRAA, we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information provided will be used only in ways that are not inconsistent with VEVRAA.

AI Usage Notice


This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

By submitting my application, I consent to the collection, storage, and processing of my personal data for the purposes of evaluating my candidacy for employment.

DoubleTree by Hilton South Bend

If you have questions, please contact amber.eblin@hilton.com