DoubleTree by Hilton South BendView All Jobs

Night Auditor Supervisor- Hotel

APPLY NOW

Night Auditor Supervisor – Front Desk

DoubleTree by Hilton South Bend
South Bend, Indiana
Pay: $17.00–$18.00 per hour | Full-Time | Overnight Shift

Position Overview

The DoubleTree by Hilton South Bend is seeking an experienced, dependable Night Auditor Supervisor to join our Front Desk team.

This is a hotel Front Desk position — not a manufacturing, warehouse, or industrial auditing position.

The Night Auditor Supervisor serves as the overnight leader of the hotel’s Front Office operation. This position combines Front Desk guest service, overnight leadership, hotel operations, and nightly financial reconciliation. The ideal candidate is comfortable assisting guests, resolving concerns, supervising overnight operations, and ensuring the hotel’s daily financial activity is accurately closed and reported.

This position requires someone who can confidently operate the hotel overnight with limited supervision while maintaining Hilton and AFP Management service and operational standards.

Key Responsibilities

  • Serve as the Front Desk leader during the overnight shift and help ensure smooth hotel operations.

  • Provide exceptional guest service through check-in, check-out, reservations, telephone assistance, and handling guest requests.

  • Supervise and support Night Auditors and other overnight Front Desk team members.

  • Respond professionally to guest concerns and resolve issues within established hotel guidelines.

  • Complete the hotel’s nightly audit and ensure the business day is properly closed.

  • Audit and reconcile Front Desk, Food & Beverage, credit card, cash, and other hotel transactions.

  • Verify the accuracy of guest folios, payments, adjustments, discounts, and billing.

  • Prepare and distribute required daily, weekly, month-end, financial, statistical, and operational reports.

  • Identify discrepancies and research or correct errors before completing the nightly audit.

  • Monitor hotel activity, occupancy, arrivals, departures, special requests, and operational concerns throughout the overnight shift.

  • Communicate significant guest, operational, financial, maintenance, or safety concerns to hotel leadership.

  • Coordinate with Housekeeping, Maintenance, Food & Beverage, Security, and other departments when overnight issues arise.

  • Assist with training and development of Front Desk and Night Audit team members.

  • Maintain accurate shift documentation and provide clear communication to incoming Front Desk leadership.

  • Ensure compliance with Hilton standards, AFP Management policies, cash-handling procedures, safety requirements, and hotel procedures.

  • Maintain guest confidentiality and protect sensitive hotel and financial information.

  • Perform additional Front Desk and hotel operational duties as assigned by management.

Qualifications

  • Previous hotel Front Desk, Guest Services, or Night Audit experience strongly preferred.

  • Previous supervisory or leadership experience preferred.

  • High school diploma or equivalent required.

  • Strong computer skills and ability to learn hotel property-management and reporting systems.

  • Basic accounting and mathematical skills with strong attention to detail.

  • Ability to review financial information and identify discrepancies.

  • Excellent verbal and written communication skills.

  • Strong guest-service and problem-solving abilities.

  • Ability to remain professional and composed when handling guest concerns or unexpected situations.

  • Ability to multitask and prioritize responsibilities in a fast-paced hotel environment.

  • Dependable attendance and ability to work independently with limited overnight supervision.

  • Must be available to work overnight shifts, including weekends and holidays based on hotel business needs.

What We’re Looking For

We are looking for a hospitality professional who understands that the overnight Front Desk is responsible for much more than running reports. The right candidate will be visible, guest-focused, detail-oriented, dependable, and comfortable taking ownership of the hotel during overnight hours.

Successful candidates will demonstrate:

  • A genuine hospitality and guest-service mindset.

  • Strong Front Desk and operational awareness.

  • Leadership and accountability.

  • Excellent attention to detail.

  • Sound judgment and independent decision-making.

  • Professional communication with guests and team members.

  • The ability to identify problems and take appropriate action.

  • A willingness to assist wherever needed to support the hotel operation.

Benefits & Perks

  • Competitive pay of $17.00–$18.00 per hour, paid bi-weekly.

  • Hilton team member travel discounts.

  • Health and wellness benefits for eligible team members.

  • Training and professional development opportunities.

  • Opportunities for growth within hotel operations and Front Office leadership.

  • Supportive hospitality-focused work environment.

About DoubleTree by Hilton South Bend

DoubleTree by Hilton South Bend is a 293-room full-service hotel located in downtown South Bend. Our team is committed to providing warm, welcoming, and professional service while maintaining the operational and service standards associated with the Hilton brand.

The Night Auditor Supervisor is an important member of our Front Office leadership team and plays a critical role in ensuring our guests receive excellent service throughout the night and that the hotel is prepared for a successful start to each new business day.

Equal Opportunity Employer

We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion,

Apply for Night Auditor Supervisor- Hotel

Were you referred by anyone?

Please add your resume

10MB limit; .pdf, .doc, and .docx file types are accepted.

Other Information

Equal Employment Opportunity Information (Voluntary Disclosures)

DoubleTree by Hilton South Bend is proud to be an Equal Employment Opportunity and Affirmative Action employer. All employment decisions at DoubleTree by Hilton South Bend are based on business needs, job requirements and individual qualifications, without regard to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, past or present military service, or any other characteristic protected by law. The purpose of this Self-Identification Form is to comply with federal government record-keeping and reporting requirements, and to ensure equal employment opportunity at DoubleTree by Hilton South Bend. The data you provide on this form will be kept confidential and used solely for analytical and reporting requirement purposes. When reported, data will not identify any specific individuals. Moreover, this information will be kept separate from your application.

Answering these questions is optional and voluntary and your refusal to provide it will not subject you to any adverse treatment.

Ethnic and Race identification

Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.

White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa.

Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa.

Native Hawaiian or Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands.

Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.

American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment.

Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races.

Veteran status

DoubleTree by Hilton South Bend is subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1975, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires DoubleTree by Hilton South Bend to take affirmative action to employ and advance in employment veterans in the following classifications.

A “disabled veteran” is one of the following: A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs or a person who was discharged or released from active duty because of a service-connected disability.

A “recently-separated veteran” means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval or air service.

An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Protected veterans may have additional rights under USERRA—the Uniformed Services Employment and Reemployment Rights Act. In particular, if you were absent from employment in order to perform service in the uniformed service, you may be entitled to be reemployed by your employer in the position you would have obtained with reasonable certainty if not for the absence due to service. For more information, call the U.S. Department of Labor's Veterans Employment and Training Service (VETS), toll-free, at 1-866-4-USA-DOL.

If you believe you belong to any of the categories of protected veterans listed above, please indicate by checking the appropriate box below. As an employer subject to VEVRAA, we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information provided will be used only in ways that are not inconsistent with VEVRAA.

AI Usage Notice


This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

By submitting my application, I consent to the collection, storage, and processing of my personal data for the purposes of evaluating my candidacy for employment.

DoubleTree by Hilton South Bend

If you have questions, please contact amber.eblin@hilton.com