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Night Auditor

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Now Hiring: Overnight Front Desk Agent / Night Hotel Auditor

DoubleTree by Hilton – Downtown South Bend

Are you a night owl who enjoys helping people, staying organized, and working in a welcoming environment? Are you looking for an overnight position where every shift brings something different?

DoubleTree by Hilton Downtown South Bend is looking for a friendly, dependable, and motivated Overnight Front Desk Agent / Night Auditor to join our team!

Located in the heart of downtown South Bend, our beautiful hotel features a stunning nine-story glass atrium, an on-site Starbucks, Baker's Bar & Grill, and over 15,000 square feet of meeting and event space.

As an Overnight Front Desk Agent, you'll be the friendly face welcoming guests, assisting travelers, answering questions, and ensuring our hotel continues to provide exceptional service throughout the night.

And don't let the title "Night Auditor" intimidate you! While the position includes some daily financial reporting and balancing, this is first and foremost a guest service and Front Desk position. If you're comfortable using a computer, have basic math skills, and enjoy working with people, we can help you learn the rest!

Why Join Our Team?

We believe taking care of our team members is just as important as taking care of our guests!

  • Competitive Wages

  • Free Downtown Parking

  • Employee Meal Program

  • Hilton Team Member Travel Discounts

  • Opportunities for Career Growth and Advancement

  • A Friendly, Supportive Team Environment

  • Valuable Hospitality and Customer Service Experience

What Does an Overnight Front Desk Agent Do?

Think of yourself as the person who keeps things running smoothly while most of the world is asleep!

Your responsibilities will include:

  • Welcoming Guests – Greet late-night arrivals, assist with check-ins and check-outs, and provide a warm, professional experience.

  • Helping Travelers – Answer questions, provide directions, assist with reservations, and help guests with their needs.

  • Answering Phones – Handle incoming calls, guest requests, and general hotel inquiries.

  • Managing Guest Accounts – Process payments, review charges, and ensure guest billing is accurate.

  • Completing Nightly Reports – Perform basic daily balancing, reconcile transactions, and prepare reports for the morning management team.

  • Keeping Things Organized – Maintain accurate guest information, complete shift checklists, and communicate important updates.

  • Handling the Unexpected – Assist guests with concerns or unusual situations while remaining calm and professional.

  • Preparing for the Next Day – Help ensure everything is ready for the morning Front Desk team.

  • Creating Great Guest Experiences – Make every guest feel welcomed, valued, and cared for.

Who

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Other Information

Equal Employment Opportunity Information (Voluntary Disclosures)

DoubleTree by Hilton South Bend is proud to be an Equal Employment Opportunity and Affirmative Action employer. All employment decisions at DoubleTree by Hilton South Bend are based on business needs, job requirements and individual qualifications, without regard to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, past or present military service, or any other characteristic protected by law. The purpose of this Self-Identification Form is to comply with federal government record-keeping and reporting requirements, and to ensure equal employment opportunity at DoubleTree by Hilton South Bend. The data you provide on this form will be kept confidential and used solely for analytical and reporting requirement purposes. When reported, data will not identify any specific individuals. Moreover, this information will be kept separate from your application.

Answering these questions is optional and voluntary and your refusal to provide it will not subject you to any adverse treatment.

Ethnic and Race identification

Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.

White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa.

Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa.

Native Hawaiian or Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands.

Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.

American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment.

Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races.

Veteran status

DoubleTree by Hilton South Bend is subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1975, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires DoubleTree by Hilton South Bend to take affirmative action to employ and advance in employment veterans in the following classifications.

A “disabled veteran” is one of the following: A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs or a person who was discharged or released from active duty because of a service-connected disability.

A “recently-separated veteran” means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval or air service.

An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Protected veterans may have additional rights under USERRA—the Uniformed Services Employment and Reemployment Rights Act. In particular, if you were absent from employment in order to perform service in the uniformed service, you may be entitled to be reemployed by your employer in the position you would have obtained with reasonable certainty if not for the absence due to service. For more information, call the U.S. Department of Labor's Veterans Employment and Training Service (VETS), toll-free, at 1-866-4-USA-DOL.

If you believe you belong to any of the categories of protected veterans listed above, please indicate by checking the appropriate box below. As an employer subject to VEVRAA, we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information provided will be used only in ways that are not inconsistent with VEVRAA.

AI Usage Notice


This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

By submitting my application, I consent to the collection, storage, and processing of my personal data for the purposes of evaluating my candidacy for employment.

DoubleTree by Hilton South Bend

If you have questions, please contact amber.eblin@hilton.com