Front Desk Agent- Nights

Join the DoubleTree by Hilton South Bend as a Night Auditor, where you will play a key role in ensuring the smooth operation of our hotel during the overnight hours. This position offers a unique blend of customer service and financial auditing responsibilities, providing a supportive environment for both guests and staff while maintaining accurate records and transactions.

Responsibilities

• Perform nightly audits of all hotel accounts and transactions to ensure accuracy and completeness.
• Reconcile daily financial reports and prepare related documentation for management review.
• Assist with guest check-in and check-out during overnight hours, providing exceptional customer service.
• Handle guest inquiries and resolve any issues or complaints professionally and promptly.
• Monitor the property for safety and security concerns throughout the night.
• Coordinate with other departments to maintain effective communication and operations.
• Prepare and submit reports related to occupancy, revenue, and discrepancies as required.

Requirements

• High school diploma or equivalent.
• Previous experience in hospitality or customer service preferred.
• Strong attention to detail and accuracy in handling financial data.
• Ability to work overnight shifts, including weekends and holidays.
• Excellent communication and interpersonal skills.
• Proficiency with basic computer applications and hotel management software is a plus.
• Ability to work independently with minimal supervision.

Benefits

• Competitive hourly wage of $15.00, paid bi-weekly.
• Opportunity to work in a welcoming and supportive hotel environment.
• Employee discounts and Hilton Honors program benefits.
• Potential for career growth within the Hilton hotel family.

About the Company

DoubleTree by Hilton South Bend is dedicated to providing guests with exceptional hospitality and memorable experiences. As part of the Hilton portfolio, we pride ourselves on our commitment to quality, innovation, and community involvement. Join our team and be part of a globally recognized brand that values your contribution and growth.

Job Summary: The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions.  He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.

Qualifications

Education & Experience:

• High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.
• Guest Service Experience preferred.
• Computer knowledge/skills required.

Physical requirements: 

• Flexible and long hours sometimes required.
• Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Late/Overnight shift.

General Requirements:

• Always maintain a warm and friendly demeanor.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Embassy Suites by Hilton Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with AFP Management standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

Duties & Functions

Fundamental Requirements:

• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be willing to cross train in other accounting or hotel-related areas.
• Must be able to prioritize job functions in order to meet deadlines.
• Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.).
• Audit and reconcile financial and statistical reports.
• Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.
• Prepare and distribute month-end reports.
• Audit and reconcile all Front Desk and Food & Beverage Cashier’s work.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Prioritize job functions in order to meet deadlines.
• Ensure accuracy of all numbers reported including statistics.
• Input and update financial information into corporate communications network.
• Perform daily, weekly, monthly and annual data processing system functions as required.
• Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
• Ensure overall guest satisfaction.
• Respond to governmental inquiries upon receipt.
• Handle guest requests.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.