Department Customer Support: Service, Rental, Parts +

Are you ready to be at the center of the action in a fast-paced, hands-on industry? In this Customer Support role, you'll be supporting our Service, Rental, and Parts teams by ensuring smooth operations behind the scenes and excellent experiences up front. This is more than just a support role—it’s your foot in the door to a thriving career in the heavy equipment industry. Whether it’s guiding the service department with key admin tasks or helping a contractor rent the right machine, you’ll touch all areas of the business and learn the ropes from the inside out. If you're organized, people-smart, and eager to grow, we’ll teach you everything you need to know.

At Leppo Rents, we’re more than just a company — we’re a crew that’s been crushing it in construction equipment sales and rentals since 1945. We’re all about growing your career, giving you awesome benefits, and having a little fun while we’re at it. Here’s what you get when you join the team:

💲 What’s in it for you?

• Medical, Dental & Vision — because health is wealth
• Company-Paid Life Insurance & Disability — we’ve got your back
• 401(k) with Match — save now, chill later
• 7.5 Paid Holidays + 2.5 Weeks PTO in Year One + Parental Leave — take that well-deserved break
• Wellness Perks & Clothing Allowance — look good, feel good
• Sweet Discounts on Products & Services — because perks matter
• Quarterly & Annual Bonuses — get rewarded for your hustle
• Milestone Celebrations & Team Lunches — work hard, celebrate harder
•  Learn the ins and outs of an exciting industry with real career growth potential.

🔗 What you’ll do:

• Chat with customers and help solve their needs (phone, email, face-to-face)
• Gather necessary customer and equipment information to prepare service orders.
• Coordinate communication between customers and technicians to provide timely updates on job status.
• Keep things moving behind the scenes—track service orders, schedule service appointments, prepare, review, and verify rental contracts, etc.
• Help customers' understanding of rental, service, and parts processes and policies.
• Support internal teams by relaying customer needs and coordinating resources.
• Participate in training programs and team meetings to enhance skills and knowledge.
• Identify opportunities to improve customer service processes and operational efficiency.

✅ What we need from you:

• A high school diploma or GED
• Valid driver's license & acceptable driving record
• A positive, can-do mindset 🙌
• Eagerness to learn and grow (we can teach you!)
• Good vibes and great communication skills
• Ability to work independently but ask questions when needed
•  No heavy equipment experience needed—just bring your hustle and attitude!

We’re proud to be recognized as a top workplace because we live by four simple but powerful rules:

• We Meet Our Commitments — we get stuff done
• We Are Thorough — no shortcuts, just quality
• We Make Good Decisions — thinking it through pays off
• We Ask Questions — curiosity fuels growth

If you want a place that values your energy, your ideas, and your growth — welcome to Leppo. Let’s build something great together.

Leppo Rents is proud to be an Equal Opportunity Employer. Applicants are selected without regard to race, ethnicity, creed, color, religion, sex, age, national origin or ancestry, disability, genetic information, veteran/military status, sexual orientation, gender identity, or other protected characteristics under federal, state, or local law.

This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Leppo Rents is an at-will employer, which means that either party is free to terminate the employment relationship at any time, without any advanced notice, for any reason or no reason.