Parts Specialist

The Parts Specialist at Don Thornton Volkswagen of Tulsa plays a crucial role in ensuring the efficient operation of our dealership by providing exceptional customer service and support in the parts department. As a Parts Specialist, you will be responsible for accurately identifying, sourcing, ordering, and providing the right parts and accessories to our customers, technicians, and service advisors. You will also be responsible for maintaining accurate inventory levels, organizing parts storage, and effectively communicating with team members and customers to meet their parts needs. The pay for this position is based on work experience. It has the potential to be a salaried position with an added incentive commission plan.

Responsibilities:

• Accurately identify parts and accessories by referencing catalogs, computer databases, and other sources
• Source and order parts in a timely manner to meet customer and service department requirements
• Provide exceptional customer service by promptly and professionally assisting customers with their parts needs
• Maintain accurate inventory records and ensure proper organization of parts storage
• Collaborate with service advisors and technicians to ensure accurate parts selection for vehicle repairs
• Process and manage parts warranties and returns
• Keep up-to-date with the latest product information and developments in the automotive parts industry
• Assist with regular inventory counts and ensure stock levels are maintained
• Adhere to company policies, procedures, and safety standards

Requirements:

• Prior experience in automotive parts and accessories, or a similar field, preferred
• Strong knowledge of automotive parts, components, and systems
• Excellent customer service and communication skills
• Ability to accurately identify parts and provide appropriate recommendations
• Proficient in using electronic parts catalogs, computer systems, and other reference materials
• Detail-oriented with strong organizational and time management skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Basic computer skills and familiarity with inventory management software
• Valid driver's license with no speeding violations over 20MPH

Benefits:

• Competitive compensation package
• Healthcare benefits package, including an exceptional medical plan, dental, and vision coverage
• 401(k) retirement plan with company match
• Paid time off and holiday pay, and Sick Day allowance
• Employee discounts on vehicle purchase, service, and parts
• Opportunities for career growth and advancement within the company
• Short & Long Term Disability 
• Critical Illness plan

About the Company:

Don Thornton Volkswagen of Tulsa is a leading Volkswagen dealership in Tulsa, Oklahoma. We are committed to providing exceptional customer service and offering a wide selection of new and used Volkswagen vehicles. Our dedicated team of automotive professionals strives to create a positive and enjoyable car buying experience for our customers. We value our employees and provide a supportive work environment that fosters growth, learning, and success.