Subaru Service Manager

Don “K” Subaru Service Manager

Whitefish, MT

Come find your forever career. We are a LOCALLY owned, family-operated company that has been in operation since 1990. We proudly offer employee discounts, a full package of benefits, and a wonderful work environment! If you're tired of working for a Corporate store, we would love to show you how much better your work life can be.

Have an opportunity to live in one of the best places in the world! Ski, snowmobile, snowboard, or cross-country ski in the winter. We have Whitefish Mountain Resort in our town! You can be on a chairlift 20 minutes from the dealership! Hike, camp, fish, kayak, boat on the lakes, or Visit Glacier National Park in the summer. We are only 20 minutes from the west entrance of the park! We boast world class big game hunting as well. We truly live in an outdoor wonderland!

It's small town living around here, but we do have normal amenities and services that are nice to have. People are friendly and there is very little traffic you'll have to deal with. Our life is a little slower paced, but we still do have Walmart, Target, Costco, and most other chain stores in Kalispell 12 minutes from the dealership.

If this sounds like something you'd enjoy, we want to hear from you! Come join our family of team members; take part in this promising career path and have the chance to serve our customers.

Key Responsibilities:

1. Customer Service and Relations:

• Ensure a high level of customer satisfaction by addressing customer concerns, handling complaints, and providing clear communication about service needs and costs.
• Build and maintain positive relationships with customers to encourage repeat business and referrals.

• Supervise and lead a team of technicians, service advisors, and support staff.
• Recruit, train, and evaluate service department employees.
• Set performance goals for the team and conduct regular reviews.

• Monitor the efficiency and productivity of the service department, ensuring work is completed on time and within budget.
• Ensure compliance with all safety and quality standards.
• Oversee the maintenance of the service equipment and ensure that tools and resources are properly managed.

• Work with the parts department to ensure necessary parts are in stock for repairs and maintenance.
• Monitor parts inventory and order new parts as needed.

• Monitor financial performance and implement strategies to increase revenue and profitability.
• Analyze and report on key performance indicators (KPIs) such as labor efficiency, customer satisfaction scores, and parts sales.

• Coordinate with the service advisors to schedule appointments and manage service bays efficiently.
• Ensure timely turnaround on vehicles in the shop and communicate with customers regarding updates or delays.

• Ensure that all repair work complies with Subaru technical service standards.
• Stay up-to-date with new product knowledge, service bulletins, and recalls from Chrysler.

• Develop strategies to promote the service department’s offerings, such as maintenance specials, service packages, and warranty services.
• Assist with customer retention programs and promotional activities.

Skills and Qualifications:

• Experience: Proven experience in automotive service, with a strong understanding of Subaru vehicles and service operations.
• Leadership: Strong managerial and team leadership skills to manage a diverse service department staff.
• Customer Focus: Excellent customer service skills with a focus on building relationships.
• Technical Knowledge: Strong understanding of automotive repair and maintenance.
• Communication: Ability to communicate effectively with both customers and employees.
• Organizational Skills: Ability to manage multiple tasks and priorities efficiently.
• Problem-Solving: Ability to resolve issues quickly and make decisions under pressure.
• Subaru Service Manager, X-time and Dealertrack experience preferred.

Working Conditions/Physical Requirements:

Candidate must be able to move about the complex in all weather conditions.  Extended working hours may be required, which may include working at nighttime or weekends.

Don “K” is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace.  Candidates must be able to pass a drug screening that tests for all substances excluding THC or prescribed medication and background check.

Benefits:

• Paid Vacation and Paid Personal Leave
• Paid Holidays
• Medical, Dental, Life, Vision and Disability Insurance
• Employee Discount
• 401 (K) Retirement Plan Match
• Family Friendly Work schedules
• Employee Discounts on Services
• Great work environment
• Excellent Advancement Opportunities

Compensation $110,000 – $130,000 Annually DOE