CDJR Service Drive Manager

Come find your forever career. We are a locally owned, family-operated company that has been in operation since 1990. We proudly offer paid training, upward mobility, employee discounts, and a full package of benefits. If this sounds like something you'd enjoy, we want to hear from you! Come join our family of employees; take part in this promising career path and have the chance to serve our customers.

Take the Wheel of Your Career with Don K!

Don K Chrysler Jeep Dodge Ram, one of Montana’s most trusted names in automotive sales and service, is seeking a Service Drive Manager to lead our high-performing service team. If you're passionate about delivering exceptional customer experiences and ready to lead from the front, we want to hear from you!

 Your Role:

As the Service Drive Manager, you’ll oversee the day-to-day operations of our Service Drive – ensuring every customer is greeted with professionalism and that each vehicle is serviced efficiently, accurately, and with care. You’ll lead a skilled team of advisors and support staff while working closely with technicians to keep things moving smoothly.

 What You’ll Do:

• Lead and coach service advisors, ensuring exceptional customer service and communication
• Monitor drive lane operations, from vehicle intake to final delivery
• Write, follow and close repair orders.
• Manage repair order flow, ensuring timely completion and accuracy
• Resolve customer concerns quickly and professionally
• Collaborate with Parts and Fixed Ops teams to maximize efficiency and profitability
• Track and achieve department KPIs, including CSI scores, upsell targets, and productivity
• Ensure a clean, welcoming, and organized service drive experience for all customers

 What We’re Looking For:

• Prior experience in a dealership service management or drive manager role (CDJR experience a plus!)
• Proven ability to lead and motivate a team
• Solid understanding of dealership operations, service processes, and customer satisfaction standards
• Familiar with DealerTrack, Xtime, DealerCONNECT, and other CDJR platforms (preferred)
• Strong communication, organizational, and leadership skills
• Valid driver’s license and clean driving record

Working Conditions/Physical Requirements:

Candidate must be able to move about the complex in all weather conditions.  Extended working hours may be required, which may include working at nighttime or weekends.

Don “K” is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace.  Candidates must be able to pass a drug screening that tests for all substances excluding THC or prescribed medication and background check.

Benefits:

• Paid Vacation and Paid Personal Leave
• Paid Holidays
• Medical, Dental, Life, Vision and Disability Insurance
• Employee Discount
• 401 (K) Retirement Plan Match
• Family Friendly Work schedules
• Employee Discounts on Services
• Great work environment
• Excellent Advancement Opportunities

 

 

Compensation $80,000.00 - $144,000.00 annually. DOE