Director of Fixed Operations

Dondelinger Chevrolet GMC is looking for a director of fixed operations. We are a family owned dealership serving the Bemidji area for over 50 years. Come to work with a great group of people and enjoy the Northern Minnesota lifestyle.

Job Summary: The Fixed Operations Service Director helps lead a team of service professionals to deliver exceptional value and satisfaction to our customers on a continuous basis. The Fixed Operations Service Director helps plan, train, lead, and monitor the performance of service advisors, service technicians, and support staff to promote 100% customer satisfaction and revenue growth in line with targeted business and financial objectives.
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Fixed Operations Service Director Compensation and Benefits:

• Competitive Pay
• Flexible Working Hours
• Health Insurance
• PTO & Sick Leave
• 401(K)
• Compensation: $60,000-$120,000

Fixed Operations Service Director Responsibilities:

• Assist customers in servicing, repairing and explaining each service needed
• Understand customers’ requirements and concerns; match requirements and concerns to various service options
• Make the customer comfortable with the service being performed and keep the customer informed and updated throughout the service of their vehicle
• Stay updated on new products, features, accessories and attend product training as required
• Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction
• Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
• Create goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business
• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

Fixed Operations Service Director Requirements:

• A minimum of 3 years of experience as a service manager
• Strong focus on providing excellent customer service
• High school diploma or higher education
• Clean driving record & valid driver’s license

Monday-Friday   No weekends